Front Office Manager-Battle House Hotel and Spa

Experience

· Skills and Knowledge

· Comprehensive knowledge of front desk operational procedures

· Working knowledge of Bell Stand, Switchboard operations and Concierge/Guest Services operational procedures

· Working knowledge of reservation procedures and related systems

· Effective influence skills

· Effective decision making skills

· Strong problem-solving skills

· Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning

· Ability to acquire and maintain relationships e.g., associates, customers, vendors

· Knowledge of overall hotel operations as they affect department

· Good negotiation skills

· Ability to effectively manage labor productivity

· Good presentation and platform skills

· Strong communication skills (verbal, listening, writing)

· Strong organization skills

· Ability to use standard software applications and hotel systems

· Strong consensus building skills

· Strong analytical skills

· Effective conflict management skills

· Effective change management skills

· Strong customer and associate relation skills

· Good training/facilitator skills

· Knowledge of purchasing, inventory controls, supplies and equipment

· Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Education or Certification

· High School Diploma or equivalent required; Bachelor’s Degree preferred

· Hospitality Management Degree beneficial

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person