What are the responsibilities and job description for the Concierge - Part Time (Weekends Only) position at Battle House Hotel and Spa?
ESSENTIAL FUNCTIONS
- Maintain a clean, hospitable club lounge to be enjoyed by all Platinum and Gold Marriott Rewards members, as well as hotel VIPs.
- Ensure all applicable standards are met appropriate to the serving of food, beverages, and alcoholic beverages in the club lounge.
- Maintain full knowledge as Guest Service Agent, being proficient in PMS, Guestware, Front Office SOP’s, hotel facilities and hours of operation.
- Promptly greet and welcome every Guest in a friendly manner, using 15/5 Rule. Immediately determine the Guest’s needs and be empowered in solving problems.
- Develop rapport with repeat guests to ensure personal preferences are being consistently met on each visit.
- Ensure Guest/hotel problems are reported, resolved, tracked and followed-up on. Follow-up is defined as: calling the Guest back; leaving a voicemail if not in the room; leaving a written letter or note or a PMS text message, and notifying other hotel departments where relevant.
- Be aware and informed of incoming groups, registration areas, meeting rooms, etc., with knowledge of guest room layouts, guest room amenities and room types.
- Solicit comment cards from Guests and Visitors.
- Ensure the Guest will always receive crisp, attentive, respectful, delightful service….”at once.”
- Ensure a great first impression of personal appearance and the appearance of the Club Lounge area.
- Perform reasonable requests as directed by Supervisor/Manager.
- Assist in other areas of Front Office/DTS as business demands.
QUALIFCATIONS
- Good verbal and written communication skills
- Good, aggressive hospitality skills
- Good organizational skills
- Ability to multi-task and thrive in high stress situations
- Ability to exercise good/reasonable judgment
- Excellent telephone etiquette
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Referral program
- Tuition reimbursement
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $14
