What are the responsibilities and job description for the Client Communications Associate position at Battle Marketing and Management?
At Battle Marketing & Management, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Communications and Customer Service Team. Their determined efforts to provide our clients with excellent customer service have improved the quality of our client relations overall. With our client’s upcoming expansion, we are looking to extend our Client Communications and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Client Relations Associate role was made for you!
Responsibilities of a Client Communications Associate:
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Responsibilities of a Client Communications Associate:
- Provide clients with an individualized purchasing experience and utmost customer service
- Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Communications Associates
- Establish and maintain long-lasting business and client relationships
- Identify, troubleshoot, and provide clients with resolutions to their issues and concerns
- Maintain open communication between our clients, their consumers, and our Client Communications Associate and Sales Teams
- Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
- Coordinate with sales team to ensure process orders are completed and installation dates are set
- Collaborate with fellow Client Communications Associates, and other Customer Service and Sales team members that all sales targets are met
- High School Diploma or equivalent certification required
- Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred
- 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
- People-oriented and passionate about building relationships
- Charismatic and personable demeanor that transpires to fellow Client Communications Associates and other Customer Service team members
- Results driven and self-motivated to improve interpersonal skills
- Practices active listening and is empathetic to client’s concerns
- Solution-oriented and takes initiative in resolving unexpected challenges
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