What are the responsibilities and job description for the Customer Service Assistant position at Battle Marketing & Management?
Battle Marketing and Management works with nationally recognized companies in the local Fort Myers area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. Here at Battle Marketing and Management , we offer the unique opportunity to every one of our Customer Service Assistants to receive in-house training starting at the ground level and extending through leadership and management training.
What does it take to handle customer questions and concerns? Courtesy, professionalism, and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts to answering questions and actively listening for opportunities to expand and deliver great services.
As our Customer Service Assistant, you will learn :
All client product knowledge to know to answer customer questions directly face to face
The sales cycle and how to complete customer sales
Personal development habits
How to take your communication skills to the next level
How to coach and train others
Other managerial responsibilities may be assigned
