What are the responsibilities and job description for the Party Host position at BattleGR?
Who We Are:
At BattleGR we provide mission-based challenges that are great for individuals and groups. Common events that we host include birthday parties, family reunions, team-building exercises, and more. We provide safe, fun, and entertaining experiences through strategic team-on-team games, bringing families, friends, and co-workers together to create unforgettable memories. We are the premier family-friendly events & entertainment experience. We also have a Games-on-Wheels division that brings the fun to the customers site of choice.
BattleGR was born in 2017 and has provided entertainment for kids and adults alike since its inception. We hire elite individuals to help us continue to entertain the community.
Basic Function:
Party receptionists welcome party guests with a friendly smile, a warm hello, and are able to inform, organize, give direction, and entertain the arriving guests while waiting for the remainder of the group.
Responsibilities:
- Ensure all party guests are welcomed with a friendly smile.
- Train party hosts to identify:
- Party parents immediately – welcome, inform, and instruct where to go.
- Inform party parent of party agenda & room time.
- Verify all party information with parents, including number of guests, food orders, and attraction scheduled times.
- Ensure parents read, initial, and sign release of forms.
- Give direction to where their party is staging or begin check-in process during slower party periods.
- Collect and organize gifts from arriving party guests.
- Handle and escort late party guests.
- Take additional food orders. Must be knowledgeable of the entire menu. Communicate with the kitchen. Adjust the party tab.
- Work with the Party Host to ensure final payment is posted prior to the party's departure.
- Must be knowledgeable of all aspects of BattleGR programs and activities.
- Responsible for general cleanliness of the work area, entrance and party staging area.
- Execute your role's guest service performance standards on a daily basis
- Train party hosts to notice opportunities and take action to facilitate social interactions with families and upsell.
- Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
- Create and perform your signature move and interact with guests on an ongoing basis.
- Report or handle any misconduct of patrons and or employees immediately. This includes stealing, damaging equipment/property, drug/alcohol use, etc.
- Perform other related duties assigned.
Requirements:
- Great Personality
- Willingness to serve customer
- Positive communication
- Outgoing
- Professionalism
- Multitasking
- Phone etiquette
