Front of House Manager

Description

Summary:

Responsible for management of all front of house service operations in the manner most pleasing to members and their guests. Assure a high standard of appearance, hospitality and service in personnel and cleanliness of dining rooms, banquet facilities, bars and clubhouse. Supervise and train food and beverage service staff. Manage within budgetary restraints. Develop and implement programs to increase revenues (repeat business and higher check averages).

Essential job functions:

• Schedules service personnel and plans dining room and banquet facilities setup based upon anticipated guest counts and client needs.
• Takes reservations, checks table reservation schedules and maintains reservations log.
• Greets and seats members and guests.
• Supervises dining room staff to help assure proper service; pours coffee and takes orders when necessary.
• Inspects service employees to ensure that they are in proper and clean uniforms at all times depending on which area of the clubhouse they are working.
• Hires, trains, supervises, schedules, processes payroll and evaluates food and beverage service staff.
• Provides appropriate reports concerning employee hours, schedules, pay rates, job changes, tip pools
• Receives and resolves complaints concerning food, beverages and service.
• Serves as liaison between the service and kitchen staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Directs pre-meal meetings with service staff; relays information and policy changes and briefs personnel.
• Assures the correct appearance, cleanliness and safety of dining room, banquet areas, bars, clubhouse equipment and fixtures; checks the maintenance of all equipment in the service area and reports deficiencies and maintenance concerns.
• Makes suggestions about improvements in front of house service procedures and layout.
• Produces daily or meal-period revenue analyses and other reports from point of sale systems used in the dining room, banquet facilities or pool area.
• Assures that the club areas are secure at the end of the business day.
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt, linen, glassware, to go products
• Develops and maintains the dining room reservation system.
• Develops and implements an on-going marketing program to increase dining room business.
• Develops and supervises the revenue control system.
• Monitors dining room labor and supplies budget; makes adjustments to achieve financial goals.
• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs.
• Develops and continually updates and refines the training manual for service personnel in regards to all aspects of front of house service.
• Attends scheduled staff meetings.
• Confirms that all front of house closing procedures have been completed and assures that area is secure.
• Designs floor plans in accordance with reservations.
• Plans operating budget for front of house service responsibilities.
• May serve as club’s opening and closing manager or manager on duty.
• Assures that local and state laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Performs other appropriate assignments and projects as required

Requirements

Physical Demands:

• Must be able to frequently sit, stand, bend, kneel, walk and crouch
• Ability to lift up to 30 lbs., and to lift overhead and push/pull, move lighter objects.

Qualifications:

• State required alcohol seller server certification and food handling certification
• 2 years of front of the house or restaurant management experience.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.