What are the responsibilities and job description for the Restaurant Server / Service Captain position at Battleground Golf Course?
Description
How about working in place with a beautiful scenery. Serve food and drink at a Golf Course, others will be jealous.
Summary:
The Restaurant Server/Service Captain is responsible for providing outstanding food & beverage service as well as assisting the F&B Management team with leading the Restaurant, Banquet and set-up staff. Assuring that all diners, banquets, meetings, etc., are provided with high levels of member/guest service and satisfaction. Able to handle multiple responsibilities at one time, effectively communicate verbally and in writing, possesses excellent computer skills, and has the ability to create and maintain positive relationships with fellow co-workers and members/guests.
Essential job functions:
- Leading server & banquet staff members as directed by the F&B Managers
- Assisting with training server/banquet staff members
- Works with guests and asks them to notify them of any concerns or compliments
- Ensures prompt, courteous food and beverage service throughout restaurant & banquet by assigning servers to designated areas
- Observes guests throughout function and responds immediately to any additional requests.
- Performs table-side food preparation and service as required, including presenting, opening and pouring wine
- Responds to and resolves or refers any guest needs
- Inspecting function rooms and equipment prior to the functions for cleanliness, proper inventory and set up
- Orders rental equipment and linens as necessary for banquet events
- Responding to operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s)
- Wears appropriate uniform and maintains personal hygiene and cleanliness of banquet rooms
- Communicates effectively with customers, co-workers and management notifying management of all matters of significance
- Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
- Assures that all rooms are set up as specified and on time
- Coordinates with the kitchen to assure food is ready on time
- Works with the Sales and Catering Department to facilitate events
- Participates in set up, serving etc.
- Maintains inventory and operational procedures of all audio-visual equipment.
- Assists monthly inventory of Banquet chairs, tablecloths, skirting, silverware, cups, and glasses
- Supervises the assigned function(s) to their conclusion, including closing of banquets, and coordinates next day set ups as assigned
- Supervising and assisting with the break down after the completion of functions to ensure that all equipment and supplies are stored correctly
- Perform additional duties as required.
Requirements
Physical Demands:
- Must be able to frequently sit, stand, bend, kneel, walk and crouch
- Ability to lift up to 30 lbs., and to lift overhead and push/pull, move lighter objects.
Qualifications:
- State required alcohol seller server certification and food handling certification
- Requires ability to frequently lift/move up to 30lbs.
- At least one year Server and/or Banquet Server experience.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
