What are the responsibilities and job description for the Customer Experience Manager position at Baum Chevrolet Buick Company?
About Us
Baum Chevrolet Buick Company is a well-established dealership with a rich history of serving Central Illinois.
Our Services
- Sales: Explore our collection of new and pre-owned vehicles.
- Service: Our team is dedicated to providing top-notch maintenance and repairs.
- Towing: Partnering with local providers ensures timely assistance.
- Body: Specialized technicians handle all bodywork needs.
- Detail: Elevate your vehicle's appearance with our expert detailing services.
- Quick Lube: Stay on top of your vehicle's maintenance needs with our convenient services.
We cater to a broad geographic area, covering Bloomington/Normal, Champaign/Urbana, Decatur, Springfield, and nearby towns.
Job Summary
We're seeking a Customer Experience Manager to lead our sales and service teams. This role involves developing strategies to enhance customer satisfaction, improving operational efficiency, and fostering a positive work environment.
Requirements
- Degree in Business or related field.
- Minimum 8 years of experience in sales, marketing, or customer service management.
- Excellent leadership and communication skills.
- Able to analyze data and make informed decisions.
What We Offer
We provide a comprehensive compensation package, opportunities for professional growth, and a supportive work environment.
