Clincial Administrative Coordinator

The Community Health Coordinator works in collaboration with a care manager to support the needs of Viriginia Medicaids Cardinal Care Priority Population. This position provides non-clinical, care management activities such as identifying and providing community resources, connecting members with other providers and community services.

ESSENTIAL FUNCTIONS

• Perform all aspects and requirements related to professional correspondence and data entry for care management activities.
  • Always use proper customer service skills and professionalism
• Handle requests for information and data
• Complete member activities to include appointment scheduling, coordinating social services, and problem solving.
• Document member information in an internet-based portal in accordance with health plan requirements
• Make referrals to community resources to improve health outcomes
• Follow up with members/participants.
• Enter data for computer entry; establish entry priorities
• Ability to work independently with little supervision to meet weekly and monthly goals
• Report on work completed on a routine basis to establish productivity
• Other responsibilities as needed

KNOWLEDGE, SKILLS AND ABILITIES

Rely on on-the-job training and experience to accomplish the work. Working knowledge of:

• Microsoft Office programs (e.g. Word, Excel, Outlook, PowerPoint) and standard office equipment
• Data entry and evaluation
• Strong customer service and interpersonal skills to establish and maintain trusting professional relationships
• Excellent verbal communication skills face-to-face and telephonically
• Excellent written communication skills (letters, memos, reports, emails)
• Understanding of client confidentiality and HIPPA privacy rules
• Recording client data and accurately entering information into computer systems in a timely manner
• Familiarity with Virginia Medicaid Cardinal Care program and services.
• Experience documenting in electronic health records preferred.

WORKING ENVIRONMENT

This position is a remote (work from home) position; however, home visits to assigned members may be necessary and required based on client needs. Home based internet service preferred. Must have reliable transportation and a valid drivers license.
Corporate office is located in Urbanna, Virginia. On-site work may also be required for training, etc.

• High school diploma or equivalent.
• Experience in healthcare or healthcare customer service required.
• Excellent customer service and verbal telephonic skills.
• Ability to use phone systems and a computer with internet-based software and Microsoft Office/Excel.

FLSA status: This is a non-exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at (804) 758-2396, Ext. 1228 or mduchemin@bayaging.org.