What are the responsibilities and job description for the VDC Quality Assurance Manager position at BAY AGING?
Job Details
Description
The Veteran Direct Care Quality Assurance Manager provides administrative support to the program through communications, customer service, database management, quality audits and reviews, transmission of documents, training, and program maintenance. Reports to the Director, Community Living. Salary: $55,00/yr-$65,000/yr.
Essential functions
- Provide administrative support in the Veteran Directed Care (VDC) Program (65%):
- provides assistance to Community Living Programs staff in facilitating communications with VAMC coordinators and spoke partners
- Audits files and provides quality assurance to spoke partners in the VDC program
- Transmits Veteran enrollment, assessment packets, memos to VAMC program staff
- Provide data entry into software systems: Cumulus, Excel, etc.
- Assist with Cumulus training for new spoke partners
- Organize, sort, and/or file various types of documentation.
- prepares discharge memos to VA program staff and clients
- Manage HSRM database and entries including referrals, authorizations
- Assist with VAMC authorization tracking
- Assist Community Living Programs Director with all administrative aspects of the VDC program as needed.
- Perform Customer Service Specialist functions (25%):
- Appropriately answer/screen telephone calls and connect to appropriate staff within the VDC program
- Effectively communicate with VAMC staff, Options Counselors and spoke supervisors
- Will become knowledgeable in all aspects of VDC and provide timely responses to client/employee requests. Will escalate calls to the appropriate manager as necessary.
- Will be responsible for providing timely, professional, and courteous responses to all callers. All requests for information or assistance will be provided within 24 hours.
- Other responsibilities as needed (10%)
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent telephone etiquette, customer service experience, and proofreading skills
- Strong verbal communication skills in person and on the phone
- Strong written communication (e.g. reports, letters, emails)
- Work well under the pressure of recurring deadlines.
- Attention to details and strong organizational skills.
- Adequate computer and bookkeeping skills required
- Professionalism and ability to maintain confidentiality
- Establish and maintain effective working relationships with co-workers, clients and outside parties.
- Maintains certifications and other training as required under agency policies or as mandated by program guidelines.
WORKING ENVIRONMENT
Office-based position with minimal physical requirements (ability to lift 20lbs, walking and climbing stairs).
None of the essential functions of the position can be performed remotely.
Qualifications
Bachelor’s degree and at least 3 years of experience with customer service and office/administrative/bookkeeping functions. Must possess a valid Virginia Driver’s License.
FLSA status: This is a full-time exempt position.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.
Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Human Resource Manager at (804) 758-2396, Ext. 1228 or mduchemin@bayaging.org.
Salary : $55,000 - $65,000
