What are the responsibilities and job description for the Cloud Operator position at Bay Alarm Company?
Position Summary: Assist Field with Installing, Configuring, Servicing and Testing equipment. Configure Cloud Accounts and Enroll devices.
Job Duties:
- Configure the web-based portion of installations of cloud products
- Management of Cloud programs facing customers
- Ensure equipment is installed to Bay Standards
- Audit the 2-week refinement period on LRVM installations
- Report on Changes, Observations, and Recommendations in email recaps
- Handle "Health Monitoring" of products
- Attempt to correct issues remotely to prevent scheduling service calls
- Contact subscribers to troubleshoot or schedule service when needed
- Attend meetings related to Cloud based products
- Assist other operators with handling calls related to Cloud Products
- Provide education as needed to other operators on use of Cloud Products
- Provide reporting and identify trends to department supervisors and managers
- Other Duties or Responsibilities as assigned
Requirements:
- 1-2 years Central Station dispatch or related field experience required.
- 3-5 years related experience preferred.
- High school diploma or equivalent required.
- Networking certification or credential is preferred
- Good communication skills required.
- Basic data entry and retrieval skills required.
- Final applicant will need to have the ability to pass a pre-employment screening process.
Join the Bay Alarm Family!
Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15 years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.
All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.
We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.
Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.
Highlights Include:
- Guaranteed 40-Hour Workweek with Overtime Opportunities
- Paid Training and a Clearly Defined Career Path (Level System)
- Alarm System Purchase Plan and Employee Discounts
- Benefits; medical, dental, vision, life insurance, long term disability
- Vacation, Sick Time, Holidays, Bay Alarm Days
- 401(k) with a company match
- Employee Referral Bonus Program
- Flexible Spending Account
- Employee Assistance Program (EAP)
- Education Reimbursement
- Family Scholarship Programs
- Employee Resource Groups
- Community Service Programs
Compensation: $22- $23/hourly Bonus Opportunities
Salary : $22 - $23
