What are the responsibilities and job description for the Manager (IT Operations) position at Bay Area Air Quality Management District?
The Bay Area Air Quality Management District (District) is a regional government agency, committed to achieving clean air to protect the public's health, the environment and the global climate. The District accomplishes this goal through regulation of industrial facilities, regional planning efforts and various outreach and incentive programs designed to encourage clean air choices.
The District's jurisdiction encompasses all of seven counties - Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara and Napa, and portions of two others - southwestern Solano and southern Sonoma.
The District is currently conducting an open recruitment for the position of Manager (IT Operations) in the Information Services Division. This is a full-time, exempt, management position. There is one (1) vacancy.
Under the general direction of the Director of Information Services, the incumbent is responsible for managing the IT Operations Team and all its functions and projects.
The incumbent must possess a thorough understanding of project management, Information Technology (IT) operations principles and best practices, and have the expertise to successfully manage multiple complex IT efforts simultaneously, as well as formulate and implement IT strategy; develop and manage contracts, budgets, and procurements; hire, train, and mentor staff; create and implement/improve operational support processes; create and sustain meaningful and positive customer interactions.
The IT Operations Manager is responsible for effective leadership of Infrastructure, Network, and Cloud Services. These services ensure successful operation, management, and delivery of all assigned infrastructure services, including but not limited to physical and virtual servers & storage, local area networks, wide area networks, wireless networking, mobile device management, cloud services, environment monitoring, voice services, remote access, desktop-server-storage virtualization platforms and services, data center management, colocation services, and disaster recovery services and would include both Platform/Software as a Service or on-premises internally hosted offerings.
Because of the dependencies which exist between these systems and the services offered by the organization across lines of business, the IT Operations team provides critical support to the success of the District and its mission by ensuring efficient, strategic use of infrastructure services being offered by the Information Services Division.
DEFINITION
Under administrative direction, plans, organizes, supervises, reviews and evaluates staff and activities of the District's Information systems Section; performs related work as assigned.
DISTINGUISHING CHARACTERISTICS
This single position class manages all systems and programming activities for the District's information systems. The incumbent is responsible for accomplishing section goals and objectives and for furthering District goals and objectives within general policy guidelines. This class is distinguished from Director of Administrative Services in that the latter has overall managerial responsibility for all personnel, business, information systems and financial services for the District.
A typical way to obtain the knowledge and skills is:
Equivalent to graduation from a four year college or university with major coursework in computer sciences, mathematics, business or public administration or a closely related field and four years of experience in applications programming and systems design. Some supervisory experience is desirable.
Except as requested in this announcement, do not include any additional documents, such as letters of recommendation, performance evaluations, work samples, etc. They will not be considered or returned.
Supplemental Questions Instructions
Individuals who apply for this position must respond to each of the supplemental questions. The responses to the supplemental application questions will be used in accordance with the procedures indicated under the Selection Criteria in the vacancy announcement. Your responses should be as detailed as possible.
Instructions:
• Do not combine your responses, or reference your application, resume, or any other requested documentation that you have included with your application packet to answer a question.
• For each question regarding experience, you must provide: the name of the employer where you gained your experience, your job title, length of time in years/months performing the specific function, and detailed examples that illustrate your duties and responsibilities.
SELECTION CRITERIA:
Selection may be based upon a competitive examination consisting of a written exercise, interview, or combination of the two. Depending on the number of qualified applicants, an application screening and/or panel interview may be used to determine the most qualified applicants.
The District may hire from this recruitment process to fill future vacancies occurring within the next 18 months.
Updates regarding your status in the recruitment will be sent via email, unless you indicate a different preference on your application.
Persons with disabilities who may require reasonable accommodations during the application and/or selection process should notify the Human Resources Office at (415) 749-4980.
The District is an Equal Opportunity Employer.
The District's jurisdiction encompasses all of seven counties - Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara and Napa, and portions of two others - southwestern Solano and southern Sonoma.
The District is currently conducting an open recruitment for the position of Manager (IT Operations) in the Information Services Division. This is a full-time, exempt, management position. There is one (1) vacancy.
Under the general direction of the Director of Information Services, the incumbent is responsible for managing the IT Operations Team and all its functions and projects.
The incumbent must possess a thorough understanding of project management, Information Technology (IT) operations principles and best practices, and have the expertise to successfully manage multiple complex IT efforts simultaneously, as well as formulate and implement IT strategy; develop and manage contracts, budgets, and procurements; hire, train, and mentor staff; create and implement/improve operational support processes; create and sustain meaningful and positive customer interactions.
The IT Operations Manager is responsible for effective leadership of Infrastructure, Network, and Cloud Services. These services ensure successful operation, management, and delivery of all assigned infrastructure services, including but not limited to physical and virtual servers & storage, local area networks, wide area networks, wireless networking, mobile device management, cloud services, environment monitoring, voice services, remote access, desktop-server-storage virtualization platforms and services, data center management, colocation services, and disaster recovery services and would include both Platform/Software as a Service or on-premises internally hosted offerings.
Because of the dependencies which exist between these systems and the services offered by the organization across lines of business, the IT Operations team provides critical support to the success of the District and its mission by ensuring efficient, strategic use of infrastructure services being offered by the Information Services Division.
DEFINITION
Under administrative direction, plans, organizes, supervises, reviews and evaluates staff and activities of the District's Information systems Section; performs related work as assigned.
DISTINGUISHING CHARACTERISTICS
This single position class manages all systems and programming activities for the District's information systems. The incumbent is responsible for accomplishing section goals and objectives and for furthering District goals and objectives within general policy guidelines. This class is distinguished from Director of Administrative Services in that the latter has overall managerial responsibility for all personnel, business, information systems and financial services for the District.
Responsibilities for IT Operations Manager
- Lead Infrastructure, Network, and Cloud Services: Drive the successful operation and delivery of critical services, including physical and virtual servers, storage systems, local and wide area networks, wireless networking, and cloud solutions.
- Champion Cloud Transformation: Spearhead the migration of services to cloud platforms, ensuring seamless integration and scalability while supporting the District’s forward-looking mission.
- Ensure Business Continuity: Develop and manage disaster recovery and business continuity plans, safeguarding the District’s ability to maintain operations during emergencies.
- Optimize Event and System Monitoring: Oversee advanced monitoring solutions to maintain system performance, security, and uptime goals that align with the District’s commitment to public health and the environment.
- Enhance Collaboration Tools: Lead the evolution of voice systems, including legacy platforms, VOIP, and modern collaboration technologies, to support a connected and productive workforce.
- Foster Security and Operational Excellence: Collaborate with teams to refine internal IT security standards, processes, and operational support strategies to enhance resilience and reliability.
- Execute Complex Projects: Manage high-impact projects across departments, navigating technical challenges in a scientific and collaborative environment.
- Mentor and Inspire Teams: Build and lead a skilled team of IT professionals, cultivating talent through mentorship, training, and professional development.
- Establish Metrics for Success: Define and track accountability measures to ensure operational efficiency and align IT goals with the District’s strategic vision.
- Represent the District: Act as a key liaison, partnering with leadership and stakeholders to align IT initiatives with the organization’s broader goals and mission.
Core Competencies
- Cloud and Hybrid Services Management: Expertly lead cloud and hybrid infrastructures, ensuring innovative, secure, and scalable solutions for the District’s needs.
- Infrastructure Optimization: Drive the design and management of IT systems to deliver high availability, reliability, and performance.
- Disaster Recovery Expertise: Implement robust continuity plans to protect operations and mission-critical services in crisis scenarios.
- Collaborative Leadership: Inspire cross-functional teams to achieve operational excellence through communication, influence, and accountability.
- Strategic IT Operations Management: Align infrastructure strategies with the District’s environmental and public health mission to ensure operational success.
- Advanced Network Management: Lead initiatives to optimize wired, wireless, and wide area network performance while implementing cutting-edge technologies.
- Policy Development and Process Improvement: Craft impactful policies and procedures that enhance IT service delivery and operational efficiency.
- Project Management Excellence: Deliver high-impact IT projects on time and within scope by integrating strategic vision with hands-on leadership.
Core Knowledge
- Cloud Services: Deep understanding of Platform as a Service (PaaS), Software as a Service (SaaS), and hybrid cloud environments, including tools for optimization and monitoring.
- Virtualization and Automation: Expertise in leveraging virtualization technologies and automation frameworks to maximize efficiency and scalability.
- Network Security and Design: Knowledge of secure network architectures, including traffic analysis, encryption protocols, and defense-in-depth strategies.
- Data Center Management: Experience managing colocation services, power optimization, and environmental monitoring to ensure resilient infrastructure.
- IT Service Monitoring: Familiarity with advanced monitoring solutions for event management, performance optimization, and incident resolution.
- Emerging IT Trends: Awareness of new technologies and industry innovations to keep the District ahead in operational excellence.
- Compliance and Governance: Knowledge of IT policies, standards, and laws that guide secure and effective technology practices.
- Voice and Collaboration Technologies: Expertise in modern telephony systems, collaboration tools, and their integration with IT infrastructure.
Additional Skills
- Interpersonal Influence: Build consensus across diverse teams and foster an environment of trust and collaboration to achieve operational goals.
- Visionary Planning: Translate strategic goals into actionable IT initiatives that align with the District’s mission.
- Team Development: Mentor and grow IT talent, ensuring the team is equipped to tackle complex challenges and deliver exceptional results.
- Budget Management: Oversee financial resources effectively, balancing operational needs with cost-efficient practices.
- Adaptability: Thrive in dynamic environments, seamlessly adjusting priorities to meet evolving organizational needs.
A typical way to obtain the knowledge and skills is:
Equivalent to graduation from a four year college or university with major coursework in computer sciences, mathematics, business or public administration or a closely related field and four years of experience in applications programming and systems design. Some supervisory experience is desirable.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Demonstrated multi-vendor and complex IT contract management experience.
Demonstrated ability to exercise a high degree of initiative, demonstrate tact, and exercise sound judgment reflecting the best interests of the District.
Demonstrated effective communication skills.
Demonstrated ability to develop and maintain effective & cooperative working relationships.
Ability to easily adapt to changing priorities.
Interested individuals must submit a completed BAAQMD application, chronological resume, and responses to the supplemental questions no later than 5:00 p.m. on Tuesday, February 25, 2025. Applications are accepted online only. Please visit our website at www.baaqmd.gov/jobs to apply or to download an application. Resumes must be included, and not in lieu of the required application materials. Postmarks, faxes, and E-mailed applications will not be accepted.Except as requested in this announcement, do not include any additional documents, such as letters of recommendation, performance evaluations, work samples, etc. They will not be considered or returned.
Supplemental Questions Instructions
Individuals who apply for this position must respond to each of the supplemental questions. The responses to the supplemental application questions will be used in accordance with the procedures indicated under the Selection Criteria in the vacancy announcement. Your responses should be as detailed as possible.
Instructions:
• Do not combine your responses, or reference your application, resume, or any other requested documentation that you have included with your application packet to answer a question.
• For each question regarding experience, you must provide: the name of the employer where you gained your experience, your job title, length of time in years/months performing the specific function, and detailed examples that illustrate your duties and responsibilities.
SELECTION CRITERIA:
Selection may be based upon a competitive examination consisting of a written exercise, interview, or combination of the two. Depending on the number of qualified applicants, an application screening and/or panel interview may be used to determine the most qualified applicants.
The District may hire from this recruitment process to fill future vacancies occurring within the next 18 months.
Updates regarding your status in the recruitment will be sent via email, unless you indicate a different preference on your application.
Persons with disabilities who may require reasonable accommodations during the application and/or selection process should notify the Human Resources Office at (415) 749-4980.
The District is an Equal Opportunity Employer.
Salary : $165,222 - $200,828
