What are the responsibilities and job description for the Customer Service Supervisor (Veterinary) position at Bay Area Animal Eye Care?
Beacon Veterinary Specialists, a well-established veterinary emergency & specialty practice located in Fremont, CA, is looking to add a full-time Client Services Supervisor to our team!
We are offering a salary of $75,000 - $90,000/year (based on experience), ongoing leadership training, comprehensive benefits (health, pet insurance, 401K, etc), and a fantastic opportunity for career growth!
The successful Client Services Supervisor will share our company’s commitment to delivering the highest quality patient care with exceptional client service by bringing a positive, service-oriented attitude as well as ensuring a high standard of client support, efficient workflow, and effective schedule management.
You’d be a great fit if you have:
Four years of experience in customer support or client services
Two years of direct supervisory/management experience
High school degree or equivalent
Bachelor’s degree in business administration, hospitality, or related field preferred
Experience working in a human or animal hospital preferred
Excellent client care and focus; ability to assess client's needs and provide answers, troubleshooting help, or methods for a positive client experience
Excellent verbal and written communication skills as well as interpersonal skills with clients, staff, and other members of the patient care team
Basic computer skills and experience with tracking and recording call information and updating client accounts
Experience with staff scheduling
Your primary responsibilities are:
Leading the development of customer service procedures and policies in collaboration with management and executive leadership
Collaborating with internal teams to ensure timely delivery of services and resolution of client issues
Supporting the recruitment, hiring, and training of Client Services Representatives (CSRs)
Serving as a mentor and leader for CSRs including professional development
Ensuring adherence to company policies and procedures, and upholding the progressive disciplinary process as necessary
Creating and overseeing a schedule for CSRs that ensures adequate phone support during hours of operations for our 24/7 emergency veterinary hospital
About Our Veterinary Emergency & Specialty Practice:
Our team of specialists and clinicians are prepared to offer exceptional care in various departments such as Surgery, Internal Medicine, Neurology, Physical Rehabilitation, and Emergency. We are committed to being the veterinary employer of choice in the Bay Area and strive to deliver high-quality care to the valued pet owners in our community.
We look forward to the possibility of you joining our team!
Benefits:
A phone stipend of $50 per month towards the use of their own device
Trupanion Group Pet Insurance Plan with up to a $95 employer contribution towards employee monthly premiums with a maximum of two pet enrollments
401(k) Retirement Savings Plan with employer contribution
Continuing education and leadership development opportunities
Company-branded uniforms
Eligibility for medical, dental, and vision insurance beginning the 1st of the month after the date of hire
Eligibility to earn up to 160 hours (prorated from the start date) of paid time off in your first year of employment, beginning after you have completed 90 days of employment
Paid holidays, including New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
Salary : $75,000 - $90,000
