Program Supervisor

Description

Overall Summary 
SUD Program supervisor provides on-site management of the Dual Diagnosis program and direct treatment 
services (mental health and addiction or dependence treatment services) by a multidisciplinary team. The SUD 
Program supervisor directs and coordinates the medically-approved program for patients and inspires and 
motivates Bay Area Community Health (BACH) patients to help develop tools to work toward recovery using 
evidence-based and person-centered practices. Coordinate the development, implementation and evaluation 
activities of BACH’s SUD Programs to effectively provide services and support to patients. Participates in the 
interview process and recommendation to hire, train, supervise and evaluate program staff. Coordinates work 
with Outreach and Planning and Development staff to promote services and education in the community and 
maintain collaborative working relationships with organizations, professionals and public officials. Coordinates 
timely program documentation, collection activities, agency and funder reporting preparation for management’s 
review and SUD mission. 

Essential Responsibilities
Under the general direction of the Special Populations & Substance Use Disorder Manager, SUD Program 
Supervisor performs a variety of complex, professional, analytical, and confidential services. Duties include:
 Evaluate clients’ mental and physical health, addiction, or problem behavior and assess their readiness for 
treatment.
 Help clients develop treatment goals and plans.
 Review and recommend treatment options with clients and their families
 Help clients develop skills and behaviors necessary to recover from their addiction or modify their 
behavior.
 Work with clients to identify behaviors or situations that interfere with their recovery.
 Provide clinical and administrative supervision to program staff.
 Manage day-to-day activities of the program.
 Provide monthly reports on program updates and progress.
 Evaluate program quality and contribute to continuous program qualify improvement with additional 
funding to support MAT services.
 Coordinate, implement, tailor, adapt, and evaluate program activities to meet program goals and 
objectives.
 Participate in selection and recommendation to hire, train, supervise and evaluate program staff, as well 
as volunteers and interns.
 Ensure HIPAA and TCHC policies and procedures are maintained related to the input and update of 
confidential client files and database.
 Coordinate with satellite sites and maintain stakeholder relationships as relevant to these sites.
 Ensure collection and maintenance of accurate, up-to-date program documentation.
 Coordinate with Outreach and Planning and Development to represent TCHC programs at meetings and 
interface with potential and community entities as relevant to programs, educate public officials about 
SUD – related issues.
 Monitor staff safety and compliance with approved organizational policy and procedures.
 Flexible work schedule to include, but not limited to evenings, weekends, occasional overnight, and at 
various locations and outreach venues.

Secondary Responsibilities
 Attend workshops, trainings, and meetings as needed, and as requested.
 Perform other duties as assigned by supervisor.

Qualifications

QUALIFICATIONS
Required education, experience, training
 Bachelor’s degree in Social Work or Mental Health Counseling.
 A minimum of 2 years of supervisory experience.
 A minimum of 2 years of work related experience with active substance users.
 Proficient in Microsoft Office products including Outlook, Power point, Excel, Word or equivalent software 
products.

 Expert EHR Epic User Knowledge 

Preferred education, experience, training
 Master’s degree in Social Work or Mental Health Counseling.
 Grant management experience.
 Bilingual/bi-cultural a plus.

Critical Success Factors in this role include: knowledge, Skills and Abilities
 The ability to work and act independently, and to make and carry out decisions with minimal supervision.
 The ability to communicate effectively, both orally and in writing.
 Strong interpersonal skills with the ability to lead teams and projects, and work collaboratively.
 Maintaining confidentiality and HIPAA compliance.
 Excellent customer service and client services philosophy in all interactions.
 Successfully manage multiple projects at the same time.
 Appreciation and respect for working with and serving a diverse population.
 Proficiency in Microsoft Office and the internet.
 The ability to investigate and analyze information, draw conclusions and problem solve.
 The ability to gather data, compiles information, and prepares reports. 
DocuSign Envelope ID: 741F613E-0E84-4DAC-AF81-9FDC32C8826A
 Supervision of personnel, which includes work allocation, training, and problem resolution; evaluates 
performance and makes recommendations for personnel actions; motivates employees to achieve peak 
productivity and performance.
 Participates in development, implementation and maintenance of policies, objectives, short and long-term 
planning; develops and implements projects and programs to assist in accomplishment of organizational 
objectives.
 Excellent interpersonal skill with strong customer orientation
 Ability to work under pressure; effectively manage multiple projects and deadlines.
 Excellent time management and prioritization skill; demonstrates sense of urgency and understands 
priority.
 Strong administrative and organizational skills.
 Proficiency in the MS Office Suite (Word, Excel and PowerPoint, Outlook), and ADP or similar HRIS
 Proven ability to handle sensitive/confidential information and situations with diplomacy, confidence and 
tact.
 Strong work ethic and high level of integrity.
 Dependable and excellent attendance records. Must be able to work full time in the office. Evening and 
weekend overtime work may be required to meet the organization’s needs and project deadlines.
 Excellent communication skills to be able to communicate effectively with various levels and backgrounds 
of employees within an organization.
 Ability to prepare clear and concise reports, correspondence, policies, procedures, and other written 
materials.
 Excellent problem-solving skill; be able to identify, address, and resolve issues in a timely manner.
 Demonstrated abilities to analyze and interpret data, provide recommendations and resolve issues in a 
direct but positive manner.
 Experience in a health care setting and/or non-profit setting a plus.

Work Conditions:
Travel locally to visit other sites, may require a day or overnight trip to attend events; workload may be 
demanding at times; require professionalism and confidentiality. 
Physical Demands:
This position requires:
 Sitting, walking, and standing associated with a normal medical/clinical office environment.
 Regular bending and stretching; and lifting. 
 Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.
 Traveling to work sites including some exposure to outside elements.
 Presenting information in front of a group.
 Regular evening or weekend work schedule and at various locations as necessary.
 Reading and writing in order to review records for accuracy.
 Work is performed in an interior medical/clinical environment.
 Work environment involves exposure to potential dangerous materials and situations that require following 
extensive safety precautions and may include the use of protective equipment.
 Will work with blood or blood-borne pathogens and will require OSHA training.

Supervises
Medication Assisted Treatment (MAT) staff
Tobacco Control Program (TCP) staff
Harm Reductions staff

Salary : $35 - $41