Program Manager

Job Description:

The Program Manager is responsible for overseeing the daily operations of the Recovery Community Center located in Curry County. This role includes managing a team of three peer mentors and ensuring that all services are effectively delivered to individuals seeking recovery support. The Program Manager will foster a welcoming environment and facilitate connections to essential services, such as housing, treatment, and healthcare. This job description does not list all duties required. You may be asked to perform other duties.

Duties and Responsibilities

• Ensure availability at the front desk to answer phones, greet visitors, and prioritize their needs.
• Maintain a professional presence both in person, on the phone, and through social media.
• The recovery center operates Monday to Friday, 8:00 AM - 5:00 PM, with occasional extended hours or outreach outside regular times.
• Clearly communicate the program’s services to participants and community partners.
• Oversee recovery center operations, ensuring compliance with policies, receiving participant applications, data entry, connecting individuals to SUD treatment if requested, and assigning peer mentors.
• Supervise and mentor three peer mentors, fostering a collaborative and supportive environment.
• Participate in program evaluation efforts and contribute to the development of new initiatives to improve service delivery.
• Build and maintain relationships with local service providers and organizations to enhance referrals and services.
• Maintain accurate records of services provided and operational activities for reporting and evaluation purposes.
• Coordinate daily recovery activities (nutritional, physical, social, support) and serve as a role model to encourage participation in recovery programs.
• Maintain the center, address safety issues, and manage procurement of supplies. Report any maintenance needs promptly.
• Perform errands, manage van log/cleanliness, and complete other duties as assigned.

Team Relationships

• Must be professional and discreet with sensitive and confidential information concerning clients and the organization
• Actively works to support the goals of BAFS and create a mutually supportive work environment
• Commitment to confidentiality for program participants and the organization
• Communicates personal goals and concerns with a positive, problem resolution approach
• Exercises active listening when other staff share goals and concerns
• Discusses problems and concerns with fellow team members before discussing with others
• Continuously use and work to improve servant leadership skills
• When circumstances and priorities change, is willing to renegotiate assignments and deadlines

Competencies

• Effective while working independently with minimal supervision.
• Must possess and utilize problem solving skills..
• Basic computer skills.
• Strong work ethic and ability to set an example for other employees and residents in the area of BAFS mission, vision and values.
• Servant leadership skills.
• Excellent interpersonal communication.
• Ability to efficiently use a search engine to locate information and resources from the Internet.
• Must be able to navigate all data collection software (Salesforce, Relia Trax, Echo Vantage, Recovery Link)

Training & Experience Requirements

• Experience providing counseling and/or client support services preferred.
• High School Graduation or GED preferred.
• Peer Support Specialist - Adult Addictions - CRM (willing to train)
• Valid Oregon driver's license required.
• 2 yrs abstinence from all drugs and alcohol, except those prescribed by a doctor

Additional Conditions of Employment:

• To ensure job performance is not compromised, certified recovery mentor’s outside employment is limited and must be approved by the executive director.
• All time off or extended times away from work must first be approved by the Resource Director.

Bay Area First Step is an Affirmative Action and Equal Opportunity Organization and affirms its commitment in all programs and activities to nondiscrimination on the basis of color, religion, sex, age, sexual orientation, marital status, disability, national origin, and status as a veteran and any other legally protected category.

I have read and understand the conditions of employment and position responsibilities of the Intake Coordinator position. I agree to abide by all BAFS policies and to fulfill the conditions of employment and position responsibilities.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• Do you meet the state requirements to become a Certified Recovery Mentor, i.e. lived experience with substance use and 2 yrs of recovery experience?

Ability to Commute:

• Brookings, OR 97415 (Required)

Work Location: In person

Salary : $20 - $25