Senior Computer Support Coordinator (External_ SEIU)

Marketing Statement

Ride BART to a satisfying career that lets you both : 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

PAY RATE SEIU Professional Grade 16

59.77 / hour (Step 1) - $78.13 / hour (Step 5)

External candidates start at step 1 ($59.77 / hour)

REPORTS TO

D. Garcia

CURRENT ASSIGNMENT

This announcement will be used to establish an eligibility list of qualified candidates.

The Senior Computer Support Coordinator (SCSC) is responsible for providing expert technical support, strategic guidance, independent research, and analysis for workgroup and enterprise systems with a focus on Enterprise Networking.

This role involves the comprehensive management of the District's Administration network infrastructure. Key responsibilities include :

• Network Management : Oversee and maintain the administration network infrastructure, ensuring optimal performance and reliability.
• Switching Protocols Expertise : Demonstrate proficiency and hands-on experience with switching protocols, including OSPF (Open Shortest Path First), BGP (Border Gateway Protocol), and STP (Spanning Tree Protocol).
• Network Upgrades : Plan and implement network upgrades and replacements, particularly focusing on switching equipment across administrative buildings and remote office locations.
• Troubleshooting : Identify, diagnose, and resolve network issues efficiently to minimize downtime and service disruption including WIFI access.
• Configuration and Integration : Ensure new network components are correctly configured and seamlessly integrated into the existing network environment.
• Documentation : Maintain up-to-date documentation of network configurations, changes, and infrastructure layouts.
• Security Management : Implement and monitor security measures in coordination with the District's Cyber Security Team to protect the network infrastructure from threats and vulnerabilities.
• Data Center Administration : Manage and oversee the operations of the data center, ensuring optimal performance, reliability, and security.
• End-User Support : Assist the general computer end-user population with technical issues related to desktops, servers, and networking technologies.
• Enterprise Application Support : Provide support for enterprise application systems, ensuring seamless integration and operation.
• Technical Assistance and Needs Assessment : Engage with end-user department staff to determine system needs and provide technical assistance in areas such as AV systems and technology, Active Directory and Microsoft 365, Backup and Data Recovery, Disaster Recovery as a Service, Fax & Voice over Data solutions, and Data Center administration.

SELECTION PROCESS

This is a SEIU Local 1021 Bargaining unit position. However, All SEIU members must follow the "Bid Form Process", failure to comply will invalidate an employee's application.

The Employment Office will screen bids / applications / resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process may involve a skills / performance test, written exam, and / or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.

All applicants are asked to complete the application and / or Bid Form in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the Bid or application form.

The selection process will include a screening for minimum qualifications as listed in this posting and may additionally involve a skills / performance test, written exam, and / or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.

APPLICATION PROCESS

This is a SEIU Local 1021 Bargaining unit position. However, all full-time SEIU District employees must follow the internal maintenance "Short Form Application for District Pools" process. Failure to comply will invalidate employee's application. As actual vacancies occur, District employees on the internal eligibility list will be considered before outside candidates.

External applicants may only apply on line, at www.bart.gov / jobs. Applicants needing assistance with the on line application process may receive additional information by calling (510) 464-6112.

The Employment Office will screen short form applications and resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process will involve a skills / performance test, written exam, and / or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

Examples of Duties

Minimum Qualifications

Education

Bachelor's degree in Computer Science, Information Systems or a closely related field. Certifications in network and server engineering / administration and configuration are highly desirable.

Experience

Five years of (full-time equivalent) verifiable experience with increasing responsibilities and results in providing workgroup and enterprise solutions to medium-sized and large organizations in a highly complex IT environment. Responsibilities within these five years must include hands-on infrastructure systems design and administration include two (2) years of technical project management and / or lead experience.

Substitution

Additional experience as outlined above may be substituted for the education on a year-for-year basis. Bachelor's degree from an accredited four-year college is preferred.

Knowledge and Skills

Knowledge of :

Skill in :

Equal Employment Opportunity GroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer / genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete / submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov / jobs.

Salary : $60 - $78