Crisis Case Manager A

Job Title: Crisis Case Manager AFLSA Status: Non-ExemptDepartment: Client Services ProgramReports to: Crisis Intervention ManagerEffective Date: Pay Rate: $21.63 per hour

$45,000 per year

Position Overview:

Crisis Case Manager A is responsible for providing direct support to victims of domestic and sexual violence. Assist shelter residents with setting and achieving goals that lead to recovery and self-sufficiency, including identifying and connecting clients to victim assistance needs, resources and referrals to include counseling, legal, and medical intervention.

HOURS: 40 hours weekly to achieve program objectives, tasks, activities and responsibilities with the flexibility to work non-traditional hours.

Work schedule to Include: Sunday/Monday – Off; Tuesday/Wednesday/Thursday/Friday – 10 am-8 pm; Saturday - Off

Essential Duties and Responsibilities:

• Ensure each new resident has completed case management within 72 hours of intake and allow availability of a minimum of once weekly thereafter to facilitate goal setting and safety planning
• Conduct case management with shelter residents to include goal setting regarding recovery and self-sufficiency needs to include but not limited to physical, mental and emotional wellness and other services as necessary
• Provide an initial assessment to all families entering the shelter program for interest and connection to BATP’s Early Childhood Resiliency Program to address counseling and medical intervention needs
• Provide direct referrals for counseling and medical intervention with a concentration for children ages 0-8 to BATP’s Early Childhood Resiliency Program
• Provide victim information to shelter clients, including referrals to the legal assistance/advocacy staff as appropriate
• Maintain accurate documentation and records of casework activities
• Provide crisis intervention assistance to residents and prospective residents
• Collaborate with other public resources to get the best results possible for each family
• Assist residents with transportation as needed
• Assist with coordinating events, workshops and programs for residents
• Assist with providing coverage for the 24-hour shelter facility and crisis hotline
• Serve as an advocate on-call for both Non-Residential and Residential assistance on a rotation schedule
• Attend staff meetings and assigned networking meetings monthly.
• Other duties as assigned
  
  

Qualifications:

• Minimum of 2 years of case management or related experience.
  
  

Education and Other Requirements:

• 4-year degree in a related field – psychology, sociology, social work, human services; or, 6 years of evidenced successful experience in a related setting
• Must pass a criminal background check, motor vehicle report, and reference checks
• Must have a clean driving record/automobile insurance coverage/be insurable/ have at least three years of verifiable driving experience
• Provide proof and maintain personal automobile insurance coverage
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance
  
  

Job-Specific Competencies:

• Computer knowledge of programs including Microsoft Office Suite
• Demonstrate leadership, communication, and problem-solving skills in a manner that encourages and empowers residents to seek remedies for positive changes
• Be knowledgeable of community resources.
• Sensitivity regarding the issues of family violence and sexual assault and ability to remain calm in crisis situations
• Ability to demonstrate critical thinking skills to assist with in-the-moment issues or crises
• Ability to work in a residential program and understand the dynamics of communal living
• Adherence to Bay Area Turning Point’s (BATP) Confidentiality Policy and the Agency’s Mission Statement of Philosophy
  
  

I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point, Inc.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.

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