What are the responsibilities and job description for the Adult Learner Student Outreach Assistant: Escanaba position at Bay College?
Position Information
Position Title
Adult Learner Student Outreach Assistant: Escanaba
Pay Grade Level
FLSA
Benefits
Department
Supplemental Instruction
Campus Location
Escanaba
Pay Rate
15.00
Min Salary
Max Salary
FTE
.40
Position Type
Student
Job Summary/Basic Function
The primary purpose of this position is to assist adult learners in achieving academic success by providing outreach, resources, and personalized support. Daily tasks include making early alert calls, conducting email check-ins, and connecting adult learners with academic support services. Additional responsibilities involve developing materials to promote awareness of academic support, supporting staff recruitment, and maintaining detailed records of services provided. This position may also tutor students or facilitate workshops focused on student success skills. This is a temporary, part-time, grant funded position through August 22, 2025.
Minimum Qualifications
- Must be a Bay College student enrolled in classes during the fall and/or winter semester.
- Effective interpersonal communication skills (both verbal and written).
- Demonstrated level of responsibility, reliability, and punctuality.
- Strong organizational skills.
- Demonstrated proficiency working in an online learning environment.
- Demonstrated appropriate and professional behavior.
- Technology skills and knowledge of using Microsoft Suite and video conferencing software (Teams or Zoom).
- Knowledge of academic and academic support needs of community college students.
- Ability to be flexible and adapt to changing work situations.
- Ability to demonstrate courtesy, tact and discretion in dealing with college students as well as members of the local community.
- Ability to respond with judgment and discretion to common inquiries or problems from students.
Preferred Qualifications
- Prior work experience as a tutor.
- Ability or knowledge in working with student information systems
- Experience working with a diverse population
- Ease in relating to people from varying educational, cultural, and social backgrounds.
Months Per Year
4-5
Work Hours
Less than 20 hours per week
Supervision Exercised
N/A
Supervision Received
Works under the general supervision of the Academic Success Manager.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.
The above statements are intended to describe the general nature and level of work being performed by personnel assigned into this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Job related functions may be performed with or without accommodations
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Duties
Job Duty
PRIMARY DUTIES AND RESPONSIBILITIES:
- Make check in calls to adult learners pertaining to early alerts.
- Regular email and/or phone check-ins with adult learners.
- Compiling and sharing student success resources for adult learners.
- Connecting adult learners with academic support.
- Sharing information regarding opportunities to learn about tutoring.
- Develop materials to advertise academic supports.
- Academic support staff recruitment efforts.
- Emphasis on providing support to adult learners in an online learning environment.
- Provide tutoring as qualified.
- Provide tech support assistance pertaining to MyBay, Blackboard, 3rd party learning software, login support, and other online campus resources.
- Offer student success skills workshops as qualified.
- Maintain a record of services provided to adult learners.
- Support tutor scheduling.
- Be a go-to person in the Student Success Center for greeting walk-in traffic, escorting students to campus resources, checking out library materials, answering the SSC phone, keeping snack/coffee station stocked.
Job Duty
OTHER DUTIES:
- Other duties as assigned
Department Information
Contact(s)
Beth Berube, Director of Human Resources
Shena Meffer, Human Resources Specialist
Shena Meffer, Human Resources Specialist
Contact Phone/Extension
906-217-4016
Contact Email
hr@baycollege.edu
Contact Fax
906-217-1625
Posting Detail Information
Posting Number
Posting Date
03/14/2025
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link for Internal Postings
https://careers.baycollege.edu/postings/2341
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
