What are the responsibilities and job description for the Adult Student Success Coach position at Bay College?
Position Information
Position Title
Adult Student Success Coach
Pay Grade Level
E-4
FLSA
Exempt
Benefits
Health, dental, vision, life, short-term and long-term disability insurance, flexible spending and dependent care accounts, health savings accounts, Michigan Public School Employees Retirement Systems or TIAA 401(a) 12% employer contribution, TIAA 403(b), generous sick and vacation time, paid holidays, modified summer schedule, YMCA membership, Wellness Program, tuition reimbursement and professional development support.
Department
Admissions
Campus Location
Escanaba
Min Salary
$45,534
Max Salary
$56,981
FTE
1
Full-time/Part-time
Full-Time
Position Type
Staff
Job Summary/Basic Function
The Adult Student Success Coach supports students from exploration to completion using best practices supported by the Achieving the Dream Strengthening Community College Advising Series. This three-year grand funded role will work primarily with adult students, age 21 and over, to help them begin their college experience, explore guided pathway options, and review credit for prior learning opportunities that directly impact defined retention and completion goals and metrics. This individual will also be working internally at the college to grow and strengthen guided pathways efforts and lead the development of institutionalized credit for prior learning processes and procedures.
Minimum Qualifications
- Bachelor’s degree business, communication, leadership, education or related field.
- Two years experience working with clients, students or customers in a service- oriented role.
- Experience with project management processes and project management software.
- Exceptional interpersonal skills that result in trusting, long-term relationships.
- Self-directed and able to independently manage time and projects in a face-paced environment; results driven.
- Exceptional listening skills and the ability to gather, analyze and accurately interpret detailed information.
- Valid driver’s license.
Preferred Qualifications
- Experience working in a higher education institution work with students.
- Knowledge and experience working with guided pathways and credit for prior learning (CPL).
- Knowledge of, and ability to work within, continuous improvement systems.
Months Per Year
12
Hours Worked Per Week
40
Work Schedule
Typical hours are Monday through Friday, 8:00 a.m. - 5:00 p.m.
Supervision Exercised
Supervision Received
Works under the general supervision of the Director of Admissions and Director of Transfer and Advising.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.
The above statements are intended to describe the general nature and level of work being performed by personnel assigned into this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Job related functions may be performed with or without accommodations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Travel requirement
This position requires occasional travel to the Iron Mountain Campus.
Job Duties
Job Duty
- Oversee the adoption and codification of guided pathways policies and practices, ensuring they become an integral and lasting part of how Bay College serves all students.
- Work collaboratively with Director of Transfer and Student Advising and other key stakeholders to grow, develop and institutionalize guided pathways functions and tools from admissions through graduation.
- In collaboration with other campus leaders, oversee project management of the development of guided pathways processes.
- Develop processes related to onboarding students, explaining guided pathways, and supporting students through the entry process.
- Act as the lead coach to newly admitted adult students to support next steps related to entry, onboarding and completion of college.
- Assist in onboarding adult students to the college, including group presentations, individual support meetings, and continued support as students transition into the college.
- Develop and use communication plans, in collaboration with Admissions and Advising departments, to assist students during onboarding to college and into advising.
- Support students in connecting to appropriate college staff to discuss guided pathways, career exploration, financial aid, and other supports.
- Collaborate with the Registrar’s Office to develop consistent policies and procedures to support Credit for Prior Learning.
- Promote credit for prior learning opportunities to new and returning and assists the student in navigating the process.
- Ensure goals and metrics associated with Go Big Grant are met.
- Ensure policies, practices and tools for fully implementing guided pathways will be standardized by Spring, 2026.
- Ensure all new entering students will be onboarded into the revised guided pathways strategy by Fall, 2026.
- Ensure that every adult student who expresses interest in Bay College will be knowledgeable of guided pathways and CPL opportunities to support their time to completion.
- Collaborate with the Institutional Effectiveness Department and other Go Big grant team members to collect and track project data, manage timelines, and report project outcomes.
- Participate in the Achieving the Dream Strengthening Advising Series to implement an ATD advising model aimed at transforming our approach to student advising through guided pathways which will impact the adult student completion rate.
- Embrace and support a diverse student population, recognizing their unique circumstances and motivations.
- Actively demonstrate and support the College’s beliefs, values, mission, and vision
Job Duty
- Any other duties as assigned.
Department Information
Contact(s)
Beth Berube, Director of Human Resources
Shena Meffer, Human Resources Specialist
Shena Meffer, Human Resources Specialist
Contact Phone/Extension
906-217-4016
Contact Email
hr@baycollege.edu
Contact Fax
906-217-1625
Posting Detail Information
Posting Number
S221P
Posting Date
03/14/2025
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Target application deadline date is March 30, 2025.
Quick Link for Internal Postings
https://careers.baycollege.edu/postings/2404
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
Salary : $45,534 - $56,981
