What are the responsibilities and job description for the Student Engagement Coordinator position at Bay College?
Position Information
Position Title
Student Engagement Coordinator
Pay Grade Level
G-6
FLSA
Non-Exempt
Benefits
Health, dental, vision, life, short-term and long-term disability insurance, flexible spending and dependent care accounts, health savings accounts, Michigan Public School Employees Retirement Systems, TIAA 403(b), generous sick and vacation time, paid holidays, modified summer schedule, YMCA membership, Wellness Program, tuition reimbursement and professional development support.
Department
West Student Services
Campus Location
Iron Mountain
Min Salary
$16.60
Max Salary
$19.53
FTE
1.0
Full-time/Part-time
Full-Time
Position Type
Staff
Job Summary/Basic Function
The Student Engagement Coordinator is stationed at the front desk, providing customer service to walk-in visitors, answering the main phone line, and serving as the primary contact for student accounts and cashiering duties. This role supports student services, testing services, and facility scheduling at the Iron Mountain campus. The coordinator is also responsible for supervising student employees working in the testing center, food pantry, and student services front desk.
Minimum Qualifications
- Associate degree required in related field
- Experience working in an office setting
- Familiarity with office computer equipment
- Experience and knowledge of computer software
- Ability to respond in a prompt and rational manner in stressful situations
- Commitment to contribute to an inclusive working and learning environment
Preferred Qualifications
- Two years experience working in an office setting
- Demonstrate ethical conduct in all aspects of the work environment
- Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers
- Excellent oral and written communication skills, as well as good listening skills
- Demonstrate a positive attitude, maturity, initiative and integrity with a professional image contributing to the success of the College
- Accept responsibility for professional growth
- Ability to identify needed action without continual direction
- Excellent organization skills and ability to work under pressure
- Knowledge of, and ability to work within, continuous improvement systems
- Problem solving and critical thinking skills
Months Per Year
12
Hours Worked Per Week
40
Work Schedule
This position will work Monday through Friday, typical hours are 8:00 a.m.- 5:00 p.m CST with an hour lunch break. May be required to work evening hours during scheduled college events.
Supervision Exercised
Supervises work study students
Supervision Received
Works under the general supervision of the Executive Director of the Iron Mountain Campus
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.
The above statements are intended to describe the general nature and level of work being performed by personnel assigned into this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Job related functions may be performed with or without accommodations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Travel requirement
Occasional travel may be required.
Job Duties
Job Duty
Student Services responsibilities:
- Serve as the initial customer service contact for Student Services, primarily stationed at the front desk to assist walk-in traffic and answer the main phone line
- Support Student Services by coordinating and implementing student activities on campus, taking the lead or assisting as needed
- Assist with events such as New Student Orientation, College Night, and other Student Services promotional and recruitment activities
- Provide outreach communications, data entry, and other administrative support to Student Services
- Responsible for inventory, ordering and distribution of supplies, incoming and outgoing mail; operating and maintaining standard office equipment; organizing and maintaining bulletin board information; preparing reports as needed for internal divisions and external auditing
Job Duty
Testing Center responsibilities:
- Coordinate testing center operations at the Iron Mountain campus in collaboration with the Testing Services Manager
- Print, organize, and distribute academic tests
- Manage the testing center work-study schedule and proctor tests as needed, either in-person in the testing center or remotely from the Student Services front desk
- Monitor testing center activities and make recommendations for improving practices, procedures, and policies
- Assess student needs and provide direct assistance to students
- Provide testing accommodations under the direction of the Director of Accessibility
Job Duty
Event management system (EMS) responsibilities:
- Supports the community event process, including but not limited to event request intake, customer service, contracts, reporting and analysis, and invoicing
- Support scheduling for non-academic community event, meeting and conference requests including coordinating facility set up, custodial services, fees and technology requirements
- Provide a high level of service and communication throughout pre-event, event and post-event, managing high level of interaction and communication
Job Duty
Student Account and Cashier responsibilities:
- Provide support for the Business Office by receiving and processing payments at the Iron Mountain Campus
- Prepare bank deposits, and receipts
- Act as a resource for students/families with the goal of answering questions and, if needed, connecting them with the appropriate department
- Develops and maintains Bay College Iron Mountain Campus AR manuals for AR processes and procedures
Job Duty
Supervisory responsibilities:
- Act as primary supervisor of Student Services, Food Pantry, and Testing Services work-study students
- Assign tasks, create semester work schedules, set work responsibilities and expectations, and track award usage
Job Duty
- Any other duties as assigned
Department Information
Contact(s)
Beth Berube, Director of Human Resources
Shena Meffer, Human Resources Specialist
Shena Meffer, Human Resources Specialist
Contact Phone/Extension
906-217-4016
Contact Email
hr@baycollege.edu
Contact Fax
906-217-1625
Posting Detail Information
Posting Number
S217P
Posting Date
02/27/2025
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link for Internal Postings
https://careers.baycollege.edu/postings/2330
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
Salary : $17 - $20