What are the responsibilities and job description for the Club Communications Coordinator position at Bay Colony Golf Club?
Job Description
Job Description
Position Summary :
The Club Communications Coordinator is a position responsible for overseeing the Bay Colony Golf Club's communications while also serving as the first point of contact for members and guests. This role ensures a seamless and engaging experience by managing digital platforms and promotional content while also providing exceptional front desk service. The Club Communications Coordinator will work closely with all Club departments to ensure clear, concise, and effective communication while upholding the Club's prestigious brand image and delivering top-tier hospitality at the reception desk.
Key Responsibilities :
- Serve as the first point of contact at the reception desk, greeting members and guests with professionalism and warmth while ensuring exceptional service and responsiveness to inquiries and requests.
- Answer and direct phone calls promptly and courteously, ensuring a high level of customer service.
- Produce and distribute Club announcements, event promotions, and marketing materials through various channels, ensuring members and guests remain informed and engaged.
- Support the General Manager and department heads with administrative tasks as needed.
- Manage club reservations for events, dining, and special activities using Club software.
- Develop, manage, and produce the Club's digital marketing initiatives, including website content, mobile app updates, and newsletters.
- Maintain a comprehensive library of high-quality photos and videos, to be used for promotional purposes.
- Collaborate with department heads to generate digital and printed materials such as event flyers, menus, and special announcements for dining, golf, and social events.
- Provide member support, including troubleshooting website and mobile app concerns, portal access issues, and other digital inquiries.
- Maintain inventory and ordering of office supplies to support administrative functions.
- Assist with member inquiries, reservations, and general club-related questions in a friendly and efficient manner.
- Monitor and maintain a welcoming and organized front desk environment while managing all aspects of member relations.
Qualifications & Skills :
Work Environment & Physical Requirements :
Why Join Our Team?
Join our team at one of the most premier golf clubs in the area and take on a pivotal role in enhancing member engagement through outstanding front desk service and innovative communication strategies. If you are passionate about hospitality, communications and delivering exceptional member services, we encourage you to apply.
