What are the responsibilities and job description for the Senior Manager, Ticket Operations position at Bay FC?
Background
Bay FC is the first NWSL team in the Bay Area. Co-founded by four U.S. Women’s National Team legends—Brandi Chastain, Aly Wagner, Danielle Slaton, and Leslie Osborne—in partnership with global investment firm Sixth Street, Bay FC is changing the face of women’s soccer as we know it. We are building a squad that will play the beautiful game with power, passion, energy, and creativity.
Bay FC is a team that defies convention and transcends culture. We are proud to represent the Bay Area with its tapestry of different ethnicities, languages, climates, and ideas. Our team is a uniting force, building a culture of belonging and shared pride. We are a beacon of hope and connection, welcoming and embracing all fans. Our stadium is a home for people of all backgrounds and identities. We unite the Bay’s diverse communities. Through our actions and our love of the game, we inspire and improve the lives of others.
While our community is our foundation, our love of football is our reason for being. We have the fire to be the best, and we will show up on and off the field every day with intensity, competitiveness, passion, and a drive to win.
Position Summary
Bay FC is seeking a Sr. Manager, Ticket Operations to join our team. The Sr. Manager, Ticket Operations will manage all aspects of the ticketing software, including managing inventory, building and new and renew products and buy flows, accurate backend pricing, and compliance. The Sr. Manager, Ticket Operations will be responsible for setting policies and procedures, ensuring accurate financial reporting, and distributing timely sales reports. This full-time position reports into the Sr. Director, Ticket Sales and Service.
Responsibilities
- Manage all facets of the daily back- and front-end operations, ensuring compliance with BAFC.
- Assist in reviewing ticketing needs and procedures with venue users; prepares events for system sale, including event builds in the ticketing system.
- Provide detailed sales and financial reports on a timely basis; maintains all ticket office records.
- Develop and implement systems and processes to establish and maintain records for the operating unit.
- Develop and implement policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
- Work closely with internal and external partners to develop and grow specified programs.
- Maintain, organize, and handle all sales and ticketing needs for specified programs and productions. May run reports for department management as required.
- Handle cash and credit card deposits and reconciliation of event transactions.
- Perform miscellaneous job-related duties as assigned.
Qualifications
- Bachelor’s Degree or equivalent
- Minimum 4 years of prior sales/operations experience
- Proficient in Archtics/Ticketmaster
- Ability to work in a team-oriented environment and effectively advise Senior Leadership on best practices and recommendations
- Experience establishing operational plans and managing and completing complex projects in advance of deadlines
- Candidate should possess excellent time management and organizational skills
- Professional verbal and written communication skills
- Proficient in Excel
- Candidate must have a strong work ethic and a desire to build a career in professional sports
Compensation:
The anticipated salary range for this role is between $85,000-$90,000 with a with a potential bonus of $5,000. Actual starting pay may vary based on a range of factors which can include experience, skills, and scope.
Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other characteristics protected by applicable federal, state or local laws.
Salary : $5,000
