Business Analyst

About the Role:

The Business Analyst will play a critical role in evaluating, implementing, and optimizing credit union systems related to back-office departments like cards, finance, accounting etc. This position will serve as the primary liaison between the business units and the Technology Services department, ensuring that system capabilities are fully leveraged to enhance operational efficiency, maintain compliance, and mitigate risks. The Business Analyst will manage small technology projects, support system enhancements, and work closely with cross-functional teams to ensure that business objectives are met in line with regulatory requirements. 

Bay Federal is currently established for payroll services in the following states: Arizona, California, Colorado, Idaho, Michigan, Missouri, North Carolina, Nevada, Oregon, and Washington. We are seeking to hire a candidate within these geographical regions. 

Scheduled Weekly Hours:

Full time exempt position, working 40 hours per week; Monday – Friday. 

What you’ll be doing:

• Assess back-office business processes to identify opportunities for optimization and implement effective solutions. 
• Work closely with department leaders to understand their data requirements, offering technical expertise on data systems and analytics. 
• Identify and compile a list of use cases where Robotic Process Automation (RPA) can enhance efficiency and performance. 
• Lead projects to implement new tools or enhance existing ones, working closely with the project management office (PMO) to ensure timely delivery 
• Perform rigorous testing of data models, reports, and analytical processes to ensure accuracy and alignment with stakeholder objectives 
• Stay current on industry trends, emerging technologies, and new regulations in back office operations, fraud prevention, and compliance to propose innovative solutions 
• Facilitate ad-hoc query requests from the credit card, fraud, risk, compliance, and other back office departments, providing data-driven insights 
• Coordinate with vendors and third-party partners to support and maintain data systems and applications used by the assigned departments 
• Serve as a subject matter expert in combining back-office system capabilities with core banking systems for optimum business solutions in the areas of credit cards, fraud prevention, and compliance 
• Continuously assess the credit union's back-office systems to ensure maximum efficiency and streamlined process flows. Collaborate with cross-functional teams to create a knowledge base for optimizing system usage and increasing the utility of available technology. 
• Act as the subject matter expert (SME) on the integration of back-office system capabilities and business practices with core banking systems to deliver optimal business solutions. 
• Manage small technology projects for assigned business units, including planning, execution, and ensuring the delivery of high-quality outcomes within established deadlines and budget constraints. 
• Collaborate with end users to define test scenarios, execute testing, and ensure quality assurance of systems and processes. Develop procedural documents outlining expected system performance. 
• Facilitate ad-hoc query requests from business units, providing data-driven insights to support decision-making. 
• Maintain thorough knowledge of back-office systems, compliance standards, and regulatory requirements related to back office systems and processes are fully compliant with laws and regulations. 
• Negotiate both technical and non-technical solutions with stakeholders to meet business needs while adhering to the technical architecture and compliance requirements. 
• Collaborate with business users, the Technology team, and cross-functional partners to design, develop, and implement new products or enhancements. Lead the development of solutions that support the credit union’s strategic initiatives. 
• Act as a change agent, facilitating effective deployments and modifications to business practices. Coordinate with cross-functional teams to develop communication and training materials for system rollouts and enhancements. 
• Coordinate with business unit managers on scheduled system updates, ensuring proper testing is conducted and updates are implemented efficiently. 
• Lead UAT efforts, ensuring patches and version updates are properly tested and implemented across platforms within the credit union to maintain optimal system performance. 
• Direct business unit vendors and partners, ensuring the effective distribution of support documentation and the ongoing maintenance of new and existing systems. 
• Lead the development, configuration, and administration of platforms used by assigned business units, ensuring the integration with core systems is accurate and compliant. Streamline workflows for better efficiency and data integrity. 

You’re Perfect For This Role If You Have:

• Bachelor’s degree in Business Administration, Information Systems, or a related field; or equivalent work experience.
• 3 years of experience in business analysis, preferably in a financial institution.
• Experience with back-office systems, especially in cards, risk, fraud, and compliance.
• Strong knowledge of core banking systems and their integration with back-office processes.
• Experience managing technology projects, including planning, execution, and monitoring.
• Certifications such as Certified Business Analysis Professional (CBAP) or Certified Information Systems Auditor (CISA) are a plus

Who We Are:

Bay Federal Credit Union was started in 1957 when local school teachers pooled their money together to start a credit union. This  original vision and investment has grown into the area’s largest locally-owned financial institution, with nearly $1.6 billion in assets. Today, Bay Federal provides full service financial products and solutions to individuals and businesses in Santa Cruz, Monterey, and San Benito counties.

As a local, member-owned, not-for-profit financial cooperative, we are passionate about contributing to the community and being an integral part of its incredible story. Each year, our employees volunteer their time and donate their money to local non-profits, schools, and events. Our managers serve on local non-profit Boards of Director to be involved, understand challenges, and to make a real difference in the communities we serve.

From our founding as a teacher’s credit union, Bay Federal has continued our commitment to education. We offer annual student scholarships for members and offer a comprehensive array of solutions to support our member's financial wellness. Through online financial education course offerings, solutions for teachers and students, as well as special programs for youth, our financial wellness programs are free and available to the public. This is a small part of our work in creating thriving and vibrant communities!

We look forward to continuing our story, and hope that you will be a part of it!

Perks of Joining Bay Federal Credit Union:

• Rated #1 Credit Union to Work For by CU Journal
• Best Places to Work in the Bay Area (SF Business Times/Silicon Valley Journal)
• 11 Federal Holidays observed as paid days off
• We invest in your professional growth & development by providing access to industry standard webinars, LinkedIn Learning courses, and career tracking. We also partner with Cabrillo College for a 12 week leadership program for up and coming supervisor and manager level employees
• Mac McCormac Employee Scholarship award for $1,500 towards education expenses
• Our hybrid work approach combines the flexibility of remote working with the benefits of bi-annual in-person all staff meetings

Benefits Offered at Bay Federal Credit Union:

• 401k Matching – $1 for $1 company match up to 5% of pay
• Eligibility to participate in annual bonus plan
• Benefits Offered – Medical, Dental, Vision, Life Insurance, and Long Term Disability coverage
• Employee Assistance Program that supports 6 face-to-face sessions per person, per reason, for you and your household
• A wellness program that supports your physical, financial, and emotional health
• Supplemental benefits such as Pet Insurance and Aflac

Bay Federal Credit Union is proud to offer a competitive, robust compensation and benefits package.  Bay Federal considers many factors in determining base pay such as experience, education/training, internal peer equity, job location, and other business considerations when extending an offer. For Santa Cruz, CA only, the pay scale Bay Federal reasonably expects to pay for this position is $68,640 - $81,272 annually. Salaries are based on the geographic location in which you live if working remotely.

Bay Federal provides health care benefits, life and disability insurance, paid holidays and 401k with a company match to eligible employees; along with employee paid voluntary benefits. Paid time off is accrued per paycheck for eligible employees at a rate based on your tenure. Leaves of absences are available in adherence with state and federal regulations.

Bay Federal is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law. Bay Federal is at at-will employer. 

For CCPA's requirements regarding security practices and procedures, please see our privacy page here (https://www.bayfed.com/privacy). Bay Federal Credit Union takes our obligation to keep our member's data safe and secure and adhere to industry standard best practices

Salary : $68,640 - $81,272