Facilities Specialist

About the Role:

The Facilities Specialist is a hands-on position that directs care and maintenance activities for the Credit Union's facilities by participating in, analyzing, planning, organizing and managing the functions related to building maintenance, equipment maintenance, space planning, fixed assets and safety/security.

Scheduled Weekly Hours:

40 hours per week; Monday – Friday; 8am – 5pm

What you’ll be doing:

• Promotes and maintains a positive image of the Credit Union at all times to personnel, members, vendors and the community. As the primary contact for physical locations, this position interacts with local property and business owners, government officials, and public service agencies. These interactions have a direct reflection on Bay Federal Credit Union. Interactions will be conducted with the utmost integrity, professionalism, and should leave individuals with a positive reflection of Bay Federal.
• Ensures locations are clean, organized, and safe; resolve concerns quickly. Take pride and ownership in Credit Union appearance to internal and external members.
• Ensures the security and safety of staff, members, and visitors on Credit Union premises as required by law, regulations, and prudent business practices. Serves as a liaison to public utility, safety and governmental agencies. Ensures that locations adhere to safety standards and regulations. Ensure security equipment (alarms, cameras, and access control) are working properly and audited regularly.
• Manage incoming support tickets as assigned. Respond to employee inquiries. Ensure timely and quality service delivery to employees. Provide excellent service to internal and external customers by finding a way to say yes. Accomplish tasks by finding creative solutions to a multitude of issues ensuring successful results.
• Performs routine and preventative maintenance for Credit Union locations. Act as 1^st line support for routine maintenance. Escalate to Facilities Specialist II for 2^nd line support. Directs maintenance personnel, vendors and workers engaged in complex equipment installation, equipment repair and preventive maintenance.
• Assists in the coordination of building space allocation, layout, and communication services. Assists users in planning moves and installations ensuring a coordinated, effective, and successful outcome.
• Assists Facilities Assistant Manager on Credit Union tenant improvement and branch expansion projects. Assists in overseeing the project site, representing the Credit Union in city/county permitting activities, and works with various contractors to ensure the project meets the negotiated budget and timeline. Assist Facilities Specialist II in fulfilling Facilities projects.
• Review and analyze facilities related contracts to ensure optimum functionality; identify, assess, negotiate as necessary and resolves building maintenance and usage problems. Assist with selection of new/replacement vendors, obtaining multiple bids, verifying insurance, W9, and professional licenses.
• Audit and process vendor invoices for goods received and services provided in a timely manner.

You’re Perfect For This Role If You Have:

• Valid California driver’s license and insurance with reliable transportation.
• General customer service experience. 
• Familiarity with ticketing systems is preferred.
• One year of facilities experience is preferred.
• One year of experience working in an alarm-secured operations environment, with banking or credit union experience is preferred.
  

Who We Are:

Bay Federal Credit Union was started in 1957 when local school teachers pooled their money together to start a credit union. This  original vision and investment has grown into the area’s largest locally-owned financial institution, with nearly $1.6 billion in assets. Today, Bay Federal provides full service financial products and solutions to individuals and businesses in Santa Cruz, Monterey, and San Benito counties.

As a local, member-owned, not-for-profit financial cooperative, we are passionate about contributing to the community and being an integral part of its incredible story. Each year, our employees volunteer their time and donate their money to local non-profits, schools, and events. Our managers serve on local non-profit Boards of Director to be involved, understand challenges, and to make a real difference in the communities we serve.

From our founding as a teacher’s credit union, Bay Federal has continued our commitment to education. We offer annual student scholarships for members and offer a comprehensive array of solutions to support our member's financial wellness. Through online financial education course offerings, solutions for teachers and students, as well as special programs for youth, our financial wellness programs are free and available to the public. This is a small part of our work in creating thriving and vibrant communities!

We look forward to continuing our story, and hope that you will be a part of it!

Perks of Joining Bay Federal Credit Union:

• Rated #1 Credit Union to Work For by CU Journal
• Best Places to Work in the Bay Area (SF Business Times/Silicon Valley Journal)
• 11 Federal Holidays observed as paid days off
• We invest in your professional growth & development by providing access to industry standard webinars, LinkedIn Learning courses, and career tracking. We also partner with Cabrillo College for a 12 week leadership program for up and coming supervisor and manager level employees
• Mac McCormac Employee Scholarship award for $1,500 towards education expenses
• Our hybrid work approach combines the flexibility of remote working with the benefits of bi-annual in-person all staff meetings

Benefits Offered at Bay Federal Credit Union:

• 401k Matching – $1 for $1 company match up to 5% of pay
• Eligibility to participate in annual bonus plan
• Benefits Offered – Medical, Dental, Vision, Life Insurance, and Long Term Disability coverage
• Employee Assistance Program that supports 6 face-to-face sessions per person, per reason, for you and your household
• A wellness program that supports your physical, financial, and emotional health
• Supplemental benefits such as Pet Insurance and Aflac

Bay Federal Credit Union is proud to offer a competitive, robust compensation and benefits package.  Bay Federal considers many factors in determining base pay such as experience, education/training, internal peer equity, job location, and other business considerations when extending an offer. For Santa Cruz, CA only, the pay scale Bay Federal reasonably expects to pay for this position is $23 - $29 per hour. Salaries are based on the geographic location in which you live if working remotely.

Bay Federal provides health care benefits, life and disability insurance, paid holidays and 401k with a company match to eligible employees; along with employee paid voluntary benefits. Paid time off is accrued per paycheck for eligible employees at a rate based on your tenure. Leaves of absences are available in adherence with state and federal regulations.

Bay Federal is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law. Bay Federal is at at-will employer. 

For CCPA's requirements regarding security practices and procedures, please see our privacy page here (https://www.bayfed.com/privacy). Bay Federal Credit Union takes our obligation to keep our member's data safe and secure and adhere to industry standard best practices

Salary : $23 - $29