What are the responsibilities and job description for the Housekeeping Manager position at Bay Harbor Yacht Club?
The Housekeeping Manager leads the housekeeping team in ensuring all club spaces are clean, well-maintained, and welcoming. This hands-on management role includes training staff, creating schedules, overseeing cleaning procedures, and coordinating with other departments to support club operations. The ideal candidate is highly organized, detail-oriented, and proactive in maintaining high cleanliness and safety standards. Strong leadership and communication skills are essential for motivating the team and delivering excellent service to members and guests. This position also plays a key role in inventory management, budgeting, and special event setups. Compensation is based on experience, with the potential for higher pay for well-qualified candidates.
Bay Harbor Yacht Club, a private club located near Petoskey, MI, provides breathtaking views and exceptional service for both guests and members year-round. BHYC boasts several exquisite restaurants, multiple recreational outlets, and large event spaces, all situated on the Bay Harbor marina. We recently completed a multi-million-dollar renovation which included expanded summer seasonal dining, a new Grille Room, State of the Art Fitness Center, Aquatics Center and a Relaxation Spa!
The BHYC Benefits Package for full-time, year-round employees includes:
- FREE employee meals- lunch and dinner program
- Discounts on BHYC Retail and Spa merchandise
- On-the-job training- we train all skill levels!
- Employee referral program bonuses
- Professional Development Opportunities
- Uniform Attire
- Flexible Scheduling
- Paid Time Off
- Medical Insurance (Club pays for 80% of single rate)
- Dental, Vision, Flex Spending, Aflac
- Company paid Long Term Disability and Life Insurance
- 401K matching
If you are looking for a fun place to work with some of the best views in Northern Michigan, look no further than Bay Harbor Yacht Club!
Job Duties:
- Create daily and weekly schedules for Housekeeping team
- Act as liaison with Maintenance and be knowledgeable of repair statuses and timeline completions
- Conduct training for new employees and teach skilled trades work as necessary
- Develop processes and procedures for Housekeeping programs and routine repair work in support of operations on and around the BHYC property
- Monitor and motivate employees to complete internal projects in timely manner
- Perform Housekeeping cleaning duties as needed
- Prepare, distribute, and communicate changes in assignment sheets/work boards
- Complete or sign off on all Club and Department paperwork as necessary
- Assist Human Resources in recruitment of staff both seasonally and year-round
- Follow and enforce all club and department safety and security policies and procedures, including reporting maintenance problems, safety training, and proper use of chemicals and cleaning equipment
- Coach and evaluate employee performance through annual performance reviews and as necessary
- Makes recommendations regarding necessary capital expenditures and special maintenance and repair improvements.
- Develops and implements linen, supply and other inventory management programs to control expenses and develop the budget.
- Works with other department heads for set-up of furniture and other necessary items for special events.
- Welcome and interact with all members according to club standards; anticipate and address members service needs with genuine appreciation
- Supervise the distribution of supplies and equipment, monitor usage, and maintain levels needed for daily operations
- Supervise special deep-cleaning projects to meet established goals and objectives
- Assist and cooperate with employees, supervisors, other departments and the members.
- Performs other duties as assigned
Education and/or Experience:
- 2-3 years experience in Housekeeping field or related areas required
- High School Diploma or equivalent required
- 1-2 years supervisory/management experience in related field required
Job Competencies:
- Ability to work in a fast-paced environment
- Strong organizational skills to prioritize work activities within project and operations required
- Ability to manage and track multiple budget lines
- Understanding of OSHA rules and regulations
- Strong interpersonal skills required
- Possess extensive knowledge of cleaning procedures and chemicals/equipment used
- Excellent written and verbal communication skills
