What are the responsibilities and job description for the Customer Service Rep position at Bay Industries Inc?
The Customer Service Representative will be responsible for customer service, office administration, and sales support. Provide customer service via answering phone calls and customer inquiries to provide timely and accurate updates on orders and quotes. Assist with office duties including completing paperwork, order entry, and other office work as requested.
Responsibilities:
- Answering phones and emails from Customers
- Enter orders into computer system.
- Communicate with warehouse workers and customers.
- Call customers to confirm orders and provide approximate shipment and arrival times.
- Assist with the coordination and tracking of customer orders and making sure orders are scheduled to ship on time.
- Provide proof of deliveries to the customers.
- Support sales team with quotes and basic customer inquiries.
- Placement and tracking of purchase orders with vendors.
- Monitor inventory levels of components against open orders and determining re-order amounts and timing.
- Assist in maintaining accurate cost data on components and package.
- Will be required to perform all other duties as requested, directed, or assigned.
Qualifications:
- One year of experience within an office environment, required.
- Experience working with Microsoft Office Products and Microsoft Axapta experience, preferred.
Apply today if you are interested in this amazing opportunity!
Division Summary: From locations throughout the country, we offer a complete product line and maintain a huge inventory of commercial and industrial insulation products. We have many products in stock and ready for delivery. Whether your application uses the heat requiring refractory products or the frigid cold of cryogenics, our broad product line has you covered. Our mechanical system insulation inventory runs deep, too, with products from a variety of manufacturers.
Benefits: At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families.
- Health benefits to include medical, dental and vision insurance. A wellness program with incentives.
- Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events.
- Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
- Additional perks include employee discounts, company events and recognition programs.
***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***
