What are the responsibilities and job description for the Receptionist position at Bay Ltd.?
Job Summary
The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the company.
Essential Functions
The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the company.
Essential Functions
- Greet and welcome guests as they arrive at the office
- Answer, screen, and forward phone calls to the appropriate party.
- Process daily outgoing priority shipping via couriers
- Maintain office security by following security and safety procedures, keeping accurate and thorough visitor log, and controlling access via the reception desk (visitor logbook, visitor badges, check in/check out protocols, etc.)
- Collect detailed information from guests to ensure they are properly recorded in visitor logs and directs them to the appropriate location or person for next steps.
- Update and maintain receptionist desk procedures and suggest improvements to improve the security, efficiency, and effectiveness of the position.
- Ensure the reception area and meeting rooms are tidy and presentable.
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort, distribute and log all mail and courier deliveries.
- Order mail supplies and keep inventory of stock.
- Maintain calendar for conference rooms and schedule meetings as needed.
- Perform other clerical receptionist duties such as filing, photocopying, faxing, and returning phone calls.
- Perform other duties as requested, directed, or assigned.
- High school diploma or equivalent
- Bilingual and fully fluent in English and Spanish strongly preferred
- Proficient in MS Office Suite including Word, Excel, and MS Teams
- Experience with office equipment: phone and voicemail systems, computers and standard office equipment
- Experience with shipping
- Professional attitude and appearance
- Dependable and reliable
- Excellent interpersonal and customer service skills.
- Excellent verbal and written communication skills with the ability to interact with all levels of employees, clients, customers, contractors, and other visitors.
- Ability to handle information with discretion and manage confidential information appropriately.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time management skills, with the ability to prioritize tasks.
- Strong customer service and positive attitude
- Will work in an office setting (indoors)
- Sedentary work that primarily involves sitting constantly
- Occasionally moving about to accomplish tasks
- Ability to operate a computer and other office productivity machinery (e.g., copy machine, printer)
- Constantly perform repeating motions that may include wrists, hands and/or fingers
- Frequently communicate with other members of the team. Must be able to exchange accurate information in a clear manner
- Light work that includes moving and/or lifting objects up to 20 pounds
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