Pit Boss/Dealer

POSITION SUMMARY:

Position will require the employee to function as both a Pit Boss and Dealer. Employee will be fall under the Grade as the job being performed.

PIT BOSS:

Under the direction of Pit Boss II, the Pit Boss will oversee the operations of gaming, interact with customers, track customers play, and monitor customers and casino staff for any dishonest activity.

ESSENTIAL FUNCTIONS:

• Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”.
• Performs all duties of the Dealer, as needed (see Dealer Position Description).
• Provides direct supervision of table and card games during assigned shift as to game rules, procedures, card and chip handling, and staff performance, service and attitude.
• Supervises all table/card games, including assigning staff to tables, and making necessary adjustments as tables are closed and opened.
• Enforces all rules, house infractions, policies and procedures to maintain compliance in the pit and poker room area.
• Monitors the movement and chips leaving the game, player wins and losses and maintaining proper inventories on all games.
• Completes all paperwork pertaining to markers, credits, fills, toke sheets, odds sheets, bank sheets, etc. in accordance with established casino procedures.
• Has knowledge, training and experience in all the games within the department.
• Supports an atmosphere of optimism, friendliness, instruction and accountability towards customers and staff.
• Proactively monitors all sportsbook, table and card games to ensure the integrity of play.
• Works with management, including security and surveillance to identify those issues/individuals of concern which may compromise play and implements effective decision-making to address those issues.
• Maintains up-to-date knowledge of common cheats, improved dealer technique and other industry standard skills that may assist department efforts.
• Maintains a neat, clean and professional appearance according to the standards set by the Gaming Department and holds staff to that same standard.
• Assumes the responsibility for safeguarding bankroll, cards and dice, and all other assets of the Gaming Department.
• Provides staff instruction, skills development, customer service techniques and, where needed, disciplinary action in accordance with established policy and procedure.
• Explains, educates, and assists customers with sports wagering information.
• Conducts table, card, and sportsbook opening and closing procedures.
• Completes all paperwork for calculated win/loss, net win, and hold percentage at the end of his/her shift.
• Proactively tracks the play of guests, including full compliance with the established Title 31 procedures of the department and property.
• Responsible for learning and following daily policies and procedures for the Gaming Department and Bay Mills Resort & Casinos.
• Must attend all mandatory trainings designated by the Human Resources Department, Department Director and/or General Manager, including TIPS and Title 31.
• Performs and ensures compliance with the Bay Mills Gaming Commission Rules and Regulations.
• Other duties may be assigned within the scope and complexity of this position’s essential functions.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee must be able to sit, stand, bend over, kneel, and lift at various times. The employee is regularly exposed to a fast-paced and noisy environment. Must be able to lift up to 15 pounds and spend lengthy sessions on their feet.

POSITION REQUIREMENTS:

• Must have a high school diploma or equivalent.
• Associates Degree or equivalent from a two-year college or technical school preferred.
• 1-3 years’ experience and/or training in the gaming field, including knowledge and experience with all games within the department.
• Position may be restricted to qualified applicants already working within the Gaming Department.
• Must be able to obtain a gaming license through the Bay Mills Gaming Commission and maintain eligibility throughout employment.
• Must demonstrate competency and skill with all games offered at Bay Mills Resort and Casinos.
• Must have experience in writing and implementing training manuals and tests for all table and card games.
• Must possess a personable, customer service attitude along with organizational ability to handle multiple tasks simultaneously.
• Must present a well-groomed, professional appearance and speak, understand and write in the English language.
• Excellent communication skills required.
• General computer experience is a must.
• Must be willing to work long hours if needed and on short notice.
• Must be available to work a varied schedule that is subject to change under short notice, based upon the needs of the operation.
• To perform this position successfully, an individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description.
• Must have an excellent past work record, including attendance.

DEALER:

Under the close supervision of the Pit Boss/Pit Boss II, the Dealer is responsible for dealing any or all of the

house games in a friendly and courteous manner. Dealer must also report any information need by the Pit Boss

concerning the game and customers.

ESSENTIAL FUNCTIONS:

• Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”.
• Dealer I- Assumes responsibility for dealing 6-Deck Blackjack.
• Dealer II- Assumes responsibility for dealing 6-Deck Blackjack, Ultimate Texas Hold Em, Three Card

Poker, Sportsbook Writer, and Let It Ride Poker.

• Dealer III- Assumes responsibility for dealing 6-Deck Blackjack, Ultimate Texas Hold Em, Three Card

Poker, Let It Ride Poker, Poker, Sportsbook Writer, and 2-Deck Blackjack.

• Dealer IV- Assumes responsibility for dealing 6-Deck Blackjack, Ultimate Texas Hold Em, Three Card

Poker, Let It Ride Poker, Poker, 2-Deck Blackjack, Sportsbook Writer, and Roulette.

• Dealer V- Assumes responsibility for dealing 6-Deck Blackjack, Ultimate Texas Hold Em, Three Card

Poker, Let It Ride Poker, Poker, 2-Deck Blackjack, Roulette, Sportsbook Writer, and Craps.

• Reports and relays information to Pit Boss or other supervisors any relevant information pertaining to Title 31.

• Works with management to resolve customer complaints.
• Assumes responsibility as the first line of security for game protection against theft and deceit by patrons.
• Acts in a manner, which is kind, courteous, and tactful towards all customers at all times.
• Assists with verifying game fills and credits.
• Assists with table and card game opening and closing procedures.
• Responsible for learning and following daily policies and procedures for the Gaming Department and Bay Mills Resort & Casinos.

• Must attend all mandatory trainings designated by the Human Resources Department and/or Department Director, including TIPS and Title 31.

• Performs and ensures compliance with the Bay Mills Gaming Commission Rules and Regulations.
• Other duties may be assigned within the scope and complexity of this position’s essential functions.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to stand with occasional walking and

sitting. Occasionally the employee must bend, squat, crouch, push/pull, and kneel. The employee is frequently

required to use hands for simple manipulation and reach with hands and arms. The employee must occasionally

lift and/or move up to 25 pounds.

Disclaimer:

This job description is intended to summarize the type and level of work performed by the incumbent and is not an exhaustive list of duties, responsibilities, and requirements. Bay Mills reserves the right to change, add, or reassign job duties or combine positions, or portions thereof, at any time. This job description is not an employment agreement or contract. This job description may be updated based on the needs of the employer.

POSITION REQUIREMENTS:

• Must have a high school diploma or equivalent.
• Must have previous dealing experience or training.
• Must be certified by Bay Mills Resort & Casino required table/card games.
• Must be able to obtain a gaming license through the Bay Mills Gaming Commission and maintain eligibility throughout employment.
• Must possess a personable, customer service attitude along with organizational ability to handle multiple tasks simultaneously.
• Must present a well-groomed, professional appearance and speak, understand and write in the English language.
• Excellent communication skills required.
• To perform this position successfully, an individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description.
• Must have an excellent past work record, including attendance.

WORK SCHEDULE:

Full-time; 52 weeks per year. In addition to regular business hours, the person in this position must be flexible around the needs of the employer, which may include occasional evening and/or weekend hours or occasional travel for employer business.

DISCLAIMER:

This job description is intended to summarize the type and level of work performed by the incumbent and is not an exhaustive list of duties, responsibilities, and requirements. Bay Mills reserves the right to change, add, or reassign job duties or combine positions, or portions thereof, at any time. This job description is not an employment agreement or contract. This job description may be updated based on the needs of the employer.