Banquet Captain

POSITION SUMMARY:

Under the direction of the Convention Sales Coordinator, the Banquet Captain will work closely with the Convention Sales Coordinator to ensure that Horizon’s Conference Center events are efficiently scheduled, staffed, decorated, executed and thoroughly cleaned in a timely manner.

ESSENTIAL FUNCTIONS:

1. Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”.
2. Must maintain the essential functions of CC Staff (see position description).
3. Responsible for the training and staffing of conference staff.
4. Responsible for follow-up on conference room preparation: conference room sign prepared as requested, floor plan as required, audio-visual equipment in place, food, bar etc.
5. Follow-up on set-up and function completion to make sure it is correct. Be present before function and at least an hour after function begins, if not able to be present—make sure that a more sales staff is present to ensure correct and timely set-up of function as directed by Back Bay manager.
6. Addresses patron concerns and communicates with the Conference Sales Coordinator.
7. Checks all CC Staff work to ensure it is completed properly.
8. Responsible for learning and following daily policies and procedures for the F&B Department and Bay Mills Resort & Casino.
9. Must attend any and all mandatory trainings offered through the Bay Mills Human Resources Training Department, including TIPS.
10. Other duties may be assigned within the scope and complexity of this position’s essential functions.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit with occasional standing and walking.  Occasionally the employee must bend, balance, squat, kneel, push/pull, and crouch.  The employee is occasionally required to use hands for firm manipulation and reach with hands and arms above shoulder level.  The employee must be able to lift, move, and/or carry up to 25 pounds. 

POSITION REQUIREMENTS:

1. Must have a high school diploma or equivalent
2. Must have a minimum of 5 years hospitality and/or casino experience in the industry.
3. Excellent computer skills required; must have experience using Microsoft Excel, Word or the willingness to learn.
4. Excellent verbal and written communication skills required.
5. Must possess a personable, customer service attitude along with organizational ability to handle multiple tasks simultaneously. Must be team oriented.
6. Must present a well-groomed, professional appearance and speak, understand and write in the English language.
7. Must be willing to work flexible schedule, some weekends, evenings and/or holidays.
8. To perform this position successfully, an individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description.
9. Must have an excellent past work record, including attendance.

52 weeks per year. In addition to regular business hours, the person in this position must be flexible around the needs of the employer, which may include occasional evening and/or weekend hours or occasional travel for employer business.