Housekeeping Supervisor (3rd Shift)

Description

POSITION SUMMARY :

Under the direction of the Front Desk Supervisor II and the Hotel Manager, the Housekeeping Supervisor performs various supervisory functions that assist management in assigning work duties and monitoring for quality and timely completion of those duties for both casino and room attendants.

ESSENTIAL FUNCTIONS :

• Provides exemplary customer service by "Exceeding Expectations One Opportunity at a Time".
• Performs all duties of the Room Attendant, as required (see Room Attendant Position Description).
• Performs all duties of the Room Attendant, as required (see Casino Attendant Position Description).
• Ensures the cleanliness, efficiency, and the highest quality of customer service are provided.
• Inspects the cleanliness of casino and room attendant's performance.
• Assists in training new employees.
• Assists with the development of procedures to increase cleanliness and efficiency.
• Monitors the use of equipment and chemicals.
• Maintains the highest level of cleanliness and customer service.
• Must assist with room attendant and casino attendant duties to maintain the service standards during staff shortages.
• Ensures that follow-up action and responses on specific complaints are forwarded to department head.
• As a supervisor, you must familiarize yourself with the Bay Mills Personnel Policies and Procedures handbook so you can fairly and consistently apply those to all departmental employees.
• Conducts pre-shift meetings and assigns shift tasks to casino and room attendants.
• Monitors and maintains shift checklists and turns in list to Manager's office at the end of each shift.
• Responsible for learning and following daily policies and procedures for the Hotel Department and Bay Mills Resort & Casinos.
• Must attend all mandatory trainings designated by the Human Resources Department and / or Department Manager.
• Other duties may be assigned within the scope and complexity of this position's essential functions.

PHYSICAL REQUIREMENTS :

While performing the duties of this job, the employee is regularly required to walk with occasional sitting and standing. Occasionally the employee must squat, crawl, climb, crouch, kneel, and balance with frequent pushing and pulling. The employee must occasionally lift and / or move up to 75 pounds while frequently lifting and / or moving up to 25 pounds. The employee is regularly exposed to dust and cleaning chemicals.

POSITION REQUIREMENTS :

Requirements

WORK SCHEDULE :

Full-time; 52 weeks per year. In addition to regular business hours, the person in this position must be flexible around the needs of the employer, which may include occasional evening and / or weekend hours or occasional travel for employer business.

DISCLAIMER :

This job description is intended to summarize the type and level of work performed by the incumbent and is not an exhaustive list of duties, responsibilities, and requirements. Bay Mills reserves the right to change, add, or reassign job duties or combine positions, or portions thereof, at any time. This job description is not an employment agreement or contract. This job description may be updated based on the needs of the employer