Demo

Academic Advisor & Success Coach (Grant-Funded)

Bay Path University
Longmeadow, MA Full Time
POSTED ON 2/11/2025
AVAILABLE BEFORE 5/10/2025

About Bay Path University :

When Bay Path opened its doors to students in 1897, it had a very clear goal : to provide a practical, affordable, and career-oriented education to prepare students to not only meet the needs of companies, organizations, and communities but to also thrive in their professions, identify and realize their dreams, and make a lasting difference in the world. From the beginning, Bay Path prided itself on being entrepreneurial, constantly pushing the boundaries of the academic experience to fit the student...to start them on the road of success. That spirit and philosophy is best reflected in our shared vision, "At Bay Path, every learner's dreams of a better career, a richer life, and a brighter future will be realized."

Recognizing that our learners come first, we know it is equally important that we develop, cultivate, and sustain a culture that binds us together as a community. As part of the University's ongoing commitment to diversity, equity, inclusion, and belonging, we draw upon our eight Core Values-beliefs that provide the internal framework and a moral compass for how we work and interact with each other.

Bay Path University, an independent and not-for-profit institution, was named Among Fastest Growing Baccalaureate Colleges and Graduate Programs by The Chronicle of Higher Education Almanac, and is a member of the Women's College Coalition. With a main campus in Longmeadow, MA, and a satellite location in East Longmeadow, MA, Bay Path offers undergraduate, graduate (for women and men) degrees, and professional certificates.

For 125 years, we have been committed to preparing our students to navigate a constantly changing world. Whether it is one of our innovative academic programs, groundbreaking online learning platform, or We Empower Learners and Leaders initiative, we educate our students in ways that will help them to grow, learn to adapt, and always to flourish. Be part of the change. Be Bay Path.

We invite you to visit our website at www.baypath.edu where you can learn more about Bay Path University.

Job Description :

  • Position code : AASCTWC
  • Job type : Full-time
  • Hours : 8 : 30 am- 5 : 00 pm EST, but may vary including evenings and weekends
  • Schedule : Monday - Friday
  • Position Location : Hybrid, Longmeadow

Job Summary :

Under the direction of the Assistant Director of Retention & Student Success, and in close collaboration with the Director of Retention & Student Success, the Academic Advisor & Success Coach plays a key role in supporting undergraduate students by providing an array of services designed to assist them with successful completion of their degree. By joining an innovation team focused on enhancing recruitment, retention, and degree attainment for its undergraduate students, this individual will facilitate academic success by helping students make informed decisions about achieving their educational goals.

We are seeking an Academic Advisor & Success Coach to join our dedicated team at the Center for Student Success & Advising. The Academic Advisor & Success Coach will provide comprehensive support services to students. These support services may include providing information to students on transitioning to college learning; degree requirements; academic policies and procedures specific to the student's discipline; graduation requirements; guidance on decisions about fields of study, course selection, academic and administrative procedures, policies and services; assistance with setting attainable academic and career goals; monitor academic progress of students; administer on-going outreach and communication with students; facilitate learning communities and assist with other activities to enhance the student experience such as orientations, tutoring services, disability accommodations.

Key Responsibilities : The Academic Advisor & Success Coach's primary responsibility is to inform and guide students to stay on track from enrollment to graduation. The Academic Advisor & Success Coach will serve as students' main point of contact and guide them to achieve academic, personal, and career success. Academic Advisor & Success Coaches will assist students' in developing an electronic Learning Plan, and will engage in consistent communication with the student especially at key junctures in their academic journey. Academic Advisor & Success Coaches will help to foster inclusivity and create group identity through social networking and participation in Pathway-related, co-curricular activities.

Essential Duties :

  • Connect with students through the on-boarding process.
  • Provide a highly supportive, challenging, and collaborative experience for students as they enter, move through, and complete their journey at Bay Path University.
  • Actively support ethical growth and transformational learning in fulfillment of the mission and vision of Bay Path University for its undergraduate students.
  • Support each student holistically by developing plans for student success including referrals to career services, disability services, tutoring or counseling needs.
  • Assist in developing or administering virtual events such as a Guided Pathways orientation, webinars, ceremonies, graduation activities.
  • Advise 200-300 students in Guided Pathway majors, with knowledge of all degree audits to guide students appropriately in course selections.
  • Train and empower students to understand their own degree program requirements, including degree audits, course needs and prerequisites, and internship opportunities.
  • Facilitate productive and positive interaction between students and between students and instructors / staff with thorough knowledge of available institutional resources.
  • Conduct remote information, mentoring, coaching, and training sessions for students using a variety of technological tools and develop useful virtual resources for learners.
  • Be capable of 'on-the-spot' advising.
  • Provide proactive and productive engagement with students based on data gathered from various administrative systems or modeling / risk scoring initiatives.
  • Reach out to students on warning status for satisfactory academic progress by strategizing with student on the appropriate academic success plan.
  • Maintain thorough and accurate documentation of activity utilizing technological tools such as a CRM and Student Information System.
  • Assists with maintaining centralized tools, resources, and training for advising University-wide.
  • Work collaboratively as a critical member of the retention team (admissions, faculty, career services, academic directors, registrar, financial services) to insure that students receive the best experience possible while carrying out and adhering to critical institutional policies.
  • Evaluate processes and procedures and make recommendations for continuous improvement in the student experience.
  • Support recruitment, marketing, admissions, orientation and retention activities as needed.
  • Attend training as required.
  • Requirements : QUALIFICATIONS :

  • Bachelor's degree required; Master's degree preferred.
  • Experience in academic advising, student recruitment / retention, student services administration, or counseling, preferably for an online and / or adult population.
  • Proficiency with computerized student information systems and constituent relationship management systems.
  • Detail oriented with commitment to data collection and management.
  • Demonstrated knowledge of student development concepts, principles, practices in academic advising strategies.
  • Innovative thinker with a desire to constantly improve.
  • Committed to providing exceptional customer service.
  • Demonstrated ability to work collaboratively and communicate effectively with a wide range of people and groups.
  • Ability to effectively prioritize multiple responsibilities and adhere to deadlines.
  • Excellent verbal, written and interpersonal communication skills.
  • Full understanding of FERPA regulations and knowledge of HIPPA and able to work within those guidelines. The ability to work with confidential material with integrity and discretion.
  • Valid U.S. driver's license.
  • Passion for the University's mission, purpose and goals and commitment in achieving those goals.
  • Ability to adhere to University policies and procedures.
  • Ability to handle confidential information with discretion.
  • Should be committed to a culture of diversity, respect and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives, and experiences different from ones' own.
  • General knowledge of the University's mission, purpose, and goals and the role this position plays in achieving those goals.
  • Additional Information :

    Commitment to Diversity, Equity, and Inclusion

    Bay Path University is a diverse community devoted to proactively nurturing a campus-wide culture that promotes and ensures equity, respect, inclusion and safety for all members regardless of race, color, national origin, age, gender, religion, sexual orientation and gender identity, socio-economic background, or physical ability. We are one University that opens our hearts and minds to conversations, to learning and to creating a community that is welcoming of all. Regardless of position, it is expected that each employee will embrace this commitment and demonstrate an attitude of respect toward and acceptance of all members of our community.

    Application Instructions :

    Applicants for this position should attach a cover letter, resume / curriculum vitae, the contact information for four (4) professional, work related references and any other relevant information pertaining to this position and your candidacy. Please apply online. Faxes and emails will not be accepted.

    Bay Path University is dedicated to building a culturally diverse and pluralistic faculty committed to teaching and learning in a multicultural environment and strongly encourages applications from minorities, women and all underrepresented backgrounds. An Equal Opportunity Employer, Bay Path University is committed to fostering diversity in its student body, faculty, and staff.

    Bay Path University is a smoke and tobacco-free community.

    All offers of employment are contingent on satisfactory background checking.

    In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply for a position please email us at HR@baypath.edu or call 413-565-1168.

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