What are the responsibilities and job description for the Student Success Specialist position at Bay Path University?
About the Position: Bay Path University seeks a highly motivated and organized individual to support student recruitment for all academic divisions. The Enrollment Support Specialist will engage website visitors in live chat, answer phones, make outbound calls, and correspond through written communication.
Key Responsibilities:
- Engage website visitors via LiveChat; answer questions and provide excellent customer service while promoting Bay Path University with the goal of supporting recruitment and admission.
- Respond to incoming calls and represent the University in an engaging, informative, and professional manner.
- Outbound Calls *including specific campaigns - event reminders, admissions deadlines, re-engagement and recruitment outreach.
- Responsible for logging all student interactions via a CRM or other mechanism.
- Attend trainings as required.
- Perform any other duties or tasks as assigned by the University.
Requirements:
- Associates degree required; Bachelor's degree preferred.
- Bilingual in Spanish preferred.
- Must be articulate, organized, results-driven, and dynamic, with a basic working knowledge of all three academic divisions, Traditional Undergraduate, The American Women's College and Graduate School.
- Must have a passion for adult women students and an ability to connect with students at all phases of their educational journey. Strong desire to enable women to succeed, while being passionate about Bay Path's mission and hallmark strengths.
- Must have the capacity and willingness to learn about the basic university support services, including financial aid, career services, advising, registrar, etc.
- Must possess an energetic and positive attitude when working independently or collaboratively within a team.
- Must be able to represent the University in a professional manner, recruit and work within a diverse community, and follow all policies and procedures with a keen attention to detail.
- Must be an excellent communicator with superior listening and negotiation skills.
- Committed to providing exceptional customer service.
- Demonstrated ability to work collaboratively and communicate effectively with a wide range of people and groups.
- Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines.
