Clinic Operations Manger

Job Summary:

Responsible for assisting the Chief Executive Officer with the coordination, organization and implementation of policies and procedures relating to patient care and the clinical services of Bay Street Orthopaedics and its satellite locations; while ensuring exemplary service standards, leadership, direction and growth.

Essential Job Functions:

• Assists CEO in overseeing daily operations of BSO’s clinical departments and delegates work as appropriate
• Responsible for monitoring physician clinic schedules and adjusting office and patient flow to ensure efficiency
• Establish processes to assist effective interdepartmental communication and coordination.
• Assists CEO in evaluating, developing and implementing short- and long-term work plans, goals and objectives for increase productivity, the flow of information, staffing models, improved efficiencies and enhances patient care
• Enhances operational effectiveness, emphasizing cost control and high-quality patient care.
• Contribute to and lead improvements in clinical resources with a focus on business sustainability
• Work with Human Resources and Management to define staffing requirements for each department by developing guidelines for prioritizing work activities, evaluating effectiveness and modifying as necessary.
• Reviews departmental productivity levels and work functions to ensure organization is appropriately staffed
• Addresses employee disciplinary issues, employee performance, and corrective action plans, as needed, in a timely manner with the assistance of Human Resources
• Conducts performance reviews for direct reports
• Identifies, analyzes and resolves escalated issues arising from operations and requiring coordination with other departments
• Training of EMR and other clinical software
• Ensuring patient satisfaction and performing service recovery as appropriate
• Handles patient complaints, while keeping the CEO informed and updated
• Manage the maintenance and implementation of standard and customized risk management and occupational health and safety policies and procedures.
• Assist staff in understanding/implementing policies and procedures
• Assists CEO in budget development and management
• Assist the CEO in establishing and setting up new physician practices
• Stays up to date of current trends and issues in health care and orthopedics
• Support the practice in any IT matters in the administration of the Clinical System and other software Participates in appropriate community and educational activities
• Maintains strictest confidentiality. Ensures the practice is in compliance with HIPAA, OSHA and other regulations. The Operations Manager is required to adhere to all confidentiality policies and minimum necessary disclosures.
• Oversee the maintenance of the medical and office equipment
• Attend, lead and/or participate in meetings, training and other occupational health and safety activities
• Additional duties as assigned by Executive Officer.

Required Skills/Abilities:

• Excellent managerial and supervisory principles and practices
• Strong interpersonal skills including the ability to handle internal and external issues in a calm, positive, and professional manner
• Demonstrate ability to effectively lead teams
• Planning and Organizing
• Ability to work as a team, and to work independently with minimum direction, ability to handle stressful situations, ability to meet deadlines and exercise control over workloads
• Advanced analytical, evaluative, and objective critical thinking skills, knowledge of organizational effectiveness and operations management, excellent organizational skills, attention to detail and ability to multitask
• Advanced skills in and ability to use IT systems and relevant operating systems and desk top programs (Medical data bases, Windows, MS Office, Outlook etc.)
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Committed to professional development to remain current in the field
• Ability to communicate effectively, both orally and in writing
• Fosters a culture of outstanding patient service showing courtesy in interactions with patients, physicians and co-workers. Responds promptly to patient needs and co-worker requests. Ability to promote favorable facility image with physicians, patients, hospitals, other physician offices, and general public

Duties:

• Order clinic supplies for all offices, except Gaylord
• Clinic staff schedule
• Front office manager/schedule
• On-call schedule
• Maintenance
• Starpeer Coordinator
• Occurrence reports
• Web encounters

Education and Experience:

• Bachelor’s Degree in Business Administration or Health Care Administration or
• 5 years of related experience

Physical Requirements:

• Prolonged periods of walking, standing and sitting
• Must be able to access and navigate the facility
• Visual and auditory acuity for frequent computer, telephone and use of other office equipment
• Lifting/Carrying: may occasionally lift up to 30 lbs.
• May occasionally stoop, bend, pull and reach

Working Condition:

• Noise level – Moderate
• There is traveling with this position
• May be exposed to blood borne pathogens and may encounter chemical hazards
• Occasional stress from workload

Supervises:

• Clinical Department
• Leads
• Seaters
• X-Ray
• RN’s and LPN’s

We offer our employees an excellent total compensation package, including competitive wages, excellent benefits and growth opportunities. We believe in our team and your ability to do excellent work with us. Full-time benefits include 401k, Roth IRA, PTO, paid holidays, medical, dental, optical, life, long & short term disability.

Bay Street Orthopaedics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Petoskey, MI 49770: Relocate before starting work (Required)

Work Location: In person