What are the responsibilities and job description for the Customer Service Representative/Bookkeeper position at Bay Supply and Marketing?
Overview
Bay Supply & Marketing, located in Northern Michigan, specializes in a wide array of custom marketing solutions tailored to meet diverse business needs. Our services include promotional marketing, crafting branded items to boost visibility or engagement; apparel decoration, offering embroidery and full-color printing on clothing; large-format printing, producing striking signs, banners, and stickers; and custom flag and banner manufacturing, creating unique displays for any occasion. We are seeking an enthusiastic, organized, and communicative individual to join our dynamic team and contribute to our mission of delivering exceptional imprinted marketing products for individuals and businesses.
RESPONSIBILITIES:
Customer Service Responsibilities
- Assisting customers with sales related to promotional, screen printing, and embroidery, signage, and small retail-related products.
- Greeting customers in our showroom.
- Answering phones and providing customer support in a timely manner.
- Explaining products and services to customers in person, over the phone, and via email.
- Providing quotes and creating sales orders for products related to sales and tracking the progress of each job from start to completion.
- Reviewing artwork provided by customers with artists, sales, or production to confirm imprint ability, location, and type of decoration.
Bookkeeping Responsibilities
- Working with the owner and accountant on minor QuickBooks bookkeeping tasks.
- Accurate report generation.
- Invoicing and payment processing and collection.
- Reconciling bank statements.
- Payroll.
- May assist with budget tracking and inventory monitoring.
- May assist with other administrative tasks as needed.
SKILLS DESIRED:
- High school diploma.
- Associate's or bachelor's degree in accounting or related field preferred.
- Knowledge of accounting principles and practices.
- Strong analytical and problem-solving skills.
- Excellent customer service skills.
- Effective communication, verbal and written.
- Strong bookkeeping and accounting skills.
- Proficiency in Intuit QuickBooks.
- Excellent troubleshooting and analytical skills.
- Excellent attention to detail.
- Ability to communicate effectively.
- Motivated and positive attitude.
- Organized and skilled to prioritize tasks.
- Patience and even keel when under pressure.
- Someone who enjoys change and trying new things.
- Self-sufficient and a team player.
- Comfortable sharing and receiving feedback.
Requirements
- High school diploma or equivalent; additional education in business or a related field is a plus.
- Proven experience in a customer service role; sales experience is advantageous.
- Strong phone etiquette and excellent verbal communication skills in English.
- Proficient in using office software and computerized systems for data entry.
- Ability to effectively communicate with clients from diverse backgrounds.
- Strong problem-solving skills with a focus on client satisfaction.
- Ability to take direction and work independently as well as part of a team in a fast-paced environment.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $18 - $22
