Embroidery Production Operator and Manager

Overview
Bay Supply & Marketing, a Northern Michigan company, offers a diverse range of custom marketing services, including promotional marketing, apparel decoration, large-format printing, and custom flag/banner manufacturing. We are looking for an enthusiastic, organized, and communicative individual to join our team.

RESPONSIBILITIES:

Embroidery Responsibilities

• Setup and program embroidery machine as shown on work order.
• Ensuring that all projects are completed accurately and to clients' specifications, ensuring that all orders are sent out in a timely manner.
• Setting up embroidery machines, hooping, thread, and loading material to complete the job in a timely manner.
• Understanding machine to perform minor troubleshooting.
• Performing regular daily/weekly/monthly maintenance duties to keep machine in working order.
• Providing creative advice to Bay Supply & Marketing customer service and sales.
• Selecting the thread, fabric, hoops, and designs appropriate for each project.
• Trimming of completed garments.
• Ability to work with small objects: i.e. needles and threads.
• Understanding of instructional manuals to ensure smooth troubleshooting and repair processes.
• Working with tech or support on more advanced issues.
• Providing suggestions regarding the design, placement, fabric, and thread selection.
• Keeping track of multiple work orders and updating records.
• Helping out in other areas when needed and when time allows.
• Working all time required during busy season to complete jobs on time for customers.
• Other duties as needed to meet customer’s expectations.
• Continuous standing and walking for 8 hours a day, along with repetitive movements involving hands, wrists, arms, and shoulders, including frequent reaching below, above, and at shoulder level.
• Keeping machine and work area clean.

Manager Responsibilities

• Meeting with owner on a daily basis to review projects.
• Initial point of contact for technical questions or work issues and escalating to owner as needed.
• Work with the owner on continuous suggestions and provide feedback for beneficial improvements to workflow, organization, and other ideas.
• Monitor productivity for others to ensure productivity goals for all other embroiders are met.
• Provide additional assistance in quality production of embroidered garments.
• Assist with training, attend training as needed, and other professional learning.
• Listen attentively and assist in resolving team member concerns to foster a culture of mutual respect, teamwork, and collaboration.
• Monitor and implement all protocols and procedures.
• Assist the owner to effectively communicate work schedules, assignments, and expectations to team members.
• Experience in supervising and leading others in a production setting.

SKILLS DESIRED:

• High school diploma.
• Experience on a Multi-Head Embroidery Machine, Tajima brand is a bonus.
• Digital art background working with vectors, rasters, or digitizing is a bonus.
• Excellent troubleshooting and analytical skills.
• The ability to read and understand instructional manuals.
• Excellent attention to detail.
• Ability to communicate effectively.
• Motivated and positive attitude.
• Organized and skilled to prioritize tasks.
• Patience and even keel when under pressure.
• Someone who enjoys change and trying new things.
• Outstanding candidates will possess both analytical and artistic skills.
• Self-sufficient and a team player.
• Comfortable sharing and receiving feedback.
• Able to lift up to 30 pounds on a frequent and/or occasional basis.

Requirements

• High school diploma or equivalent; additional education in business or a related field is a plus.
• Proven experience working in a production facility and embroidery machines; experience working with Tajima embroidery machines is advantageous.
• Excellent verbal communication skills in English.
• Ability to effectively communicate with co-workers from diverse backgrounds.
• Strong problem-solving skills.
• Ability to take direction and work independently as well as part of a team in a fast-paced environment.

Join us in delivering outstanding service to our customers while growing your career in a supportive environment!

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $17 - $22