What are the responsibilities and job description for the Care Coordinator position at BAYADA Home Health Care?
Company Overview:
BAYADA Home Health Care is a non-profit organization established in 1975, committed to providing compassionate and reliable home health care services. With 31,500 employees onboard, we serve an average of 44,000 clients weekly across 21 states, 373 offices, and 5 countries.
Job Description:
The Employee Services Coordinator (ESC) plays a vital role in managing the high-volume administrative processes surrounding field employee onboarding, retention, and experience. This includes ensuring compliance and onboarding workflow processes are completed efficiently and effectively.
Key Responsibilities:
Required Skills and Qualifications:
BAYADA Home Health Care is a non-profit organization established in 1975, committed to providing compassionate and reliable home health care services. With 31,500 employees onboard, we serve an average of 44,000 clients weekly across 21 states, 373 offices, and 5 countries.
Job Description:
The Employee Services Coordinator (ESC) plays a vital role in managing the high-volume administrative processes surrounding field employee onboarding, retention, and experience. This includes ensuring compliance and onboarding workflow processes are completed efficiently and effectively.
Key Responsibilities:
- Answer telephones and assist callers, including placing callers into voicemail and processing telephone messages.
- Assume responsibility for personnel file management and coordination.
- Provide essential services to maintain field employee satisfaction.
- Support hiring activities from application to onboarding as needed.
- Support the coordination and execution of Home Health Aide training where applicable.
- Manage required training materials and schedule skills practice.
- Ensure all required labor postings are maintained and updated.
Required Skills and Qualifications:
- High school diploma or equivalent.
- Proficient in Microsoft computer products, including Word, Excel, and Outlook.
- Demonstrated record of strong interpersonal skills.
- Competence in basic PC skills required to perform job functions.
- Ability to read, write, and effectively communicate in English.
