What are the responsibilities and job description for the Customer Success Manager position at BAYADA Home Health Care?
BAYADA Home Health Care has an immediate opening for a Client Services Manager / Customer Success Manager in our Medicare-certified Tucson Senior Living Home Health Office . If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Build your career with a purpose!
The Client Services Manager will :
Provide superior customer service and quality home health care.
Focus on managing coordination of client services and emergent scheduling issues.
Manage your Client Services Manager caseload while proactively growing it.
Build lasting relationships with clients, referral sources, payors and community organizations.
Develop strong, communicative relationships with the team.
Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.).
Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees.
Qualifications for a Client Services Manager :
Bachelor’s degree is required or equivalent experience.
Prior knowledge of / experience with Medicare, OASIS and HCHB a plus.
Prior medical office or home care experience preferred.
Prior supervisory experience a plus.
Demonstrated record of successfully taking on increased responsibility (goal achievement).
Ambition to grow and advance beyond my current position.
Strong computer skills required (electronic medical record).
Excellent communication and interpersonal skills.
BAYADA Offers :
Base Salary plus bonus eligibility.
Career growth
BAYADA offers a comprehensive benefits plan that includes the following : Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, tuition reimbursement, and employee assistance program.
Work with the best in the industry!
Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!!!
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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state / local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here () .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
