Helpdesk Technician

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The IT Help Desk Technician is responsible for providing departmental guidance, front-line technical support, and training in all areas of business systems and technical infrastructure. This role is based on-site and has flexible hours. It reports directly to the North America IT Infrastructure Director.

Essential Duties and Responsibilities:

· Manage tickets queue by working in Autotasks System. Delegate tickets as required and escalate where needed.

· Oversee the implementation of approved plans.

· Maintenance and setup of printers and scanners.

· Support and troubleshooting of technical issues related to networking and Active Directory, including creating new users, deactivating old users, connecting computers to the company network, and more

· Onboarding new employees, new laptops, etc.

· Furnish remote access for users outside the office.

· Hardware troubleshooting related to PCs, Macs, peripherals (monitor, keyboard, mouse, camera, etc.), cell phone and other user devices.

· Administer users in Office 365.

· Provide support for the hardware physically located in Fenton, MO office.

· Monitor general health of systems environment (server room security, climate control, etc).

Qualifications:

· Technical training related to the position or equivalent experience.

· Experience in Software troubleshooting required.

· Knowledge of troubleshooting both PCs and MACs.

· Knowledge of networking basics like DHCP, DNS, VPN, DMZ, routing, etc.

· Experience with Cisco Meraki, Cisco AMP, Cisco Umbrella, and Cisco DUO will be valued but not required.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25