What are the responsibilities and job description for the Behavioral Health Office Rep - Hillsborough and Pinellas County position at BayCare?
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
This position is PRN (as needed) and will cover parts of Hillsborough and Pinellas County with variable hours between 8:00 AM - 4:30 PM.
Behavioral Health Office Representative Responsibilities:
- Greets, registers and checks in patients
- Obtains and updates patient information
- Schedules patient appointments and assists with patient inquiries; may arrange for additional services
- Collects and posts payments, and assists with patient billing questions
- Ensures completion of all encounter documentation prior to check out
- Accepts transfers from other facilities according to established guidelines.
- Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.
- Obtains complete and accurate patient registration information according to department standards.
- Reviews and confirms all registration information is accurate at each appointment and makes any required updates.
- Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.
- Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.
Requirements:
- High School or Equivalent
- 1 year – Office Related
- Customer service, interpersonal, critical thinking
- Written and verbal communication
- Works independently and with a team
- Organization, administrative and clerical skills
BayCare offers a competitive total reward package including:
- Benefits (Health, Dental, Vision)
- Paid time off
- Tuition reimbursement
- 401K reimbursement
- Yearly performance appraisals and team award bonus
- Community discounts and more
AND the chance to be part of an amazing team and a great place to work!
Equal Opportunity Employer Veterans/Disabled
