What are the responsibilities and job description for the Customer Service Rep - DME position at BayCare?
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Summary:
Responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility.
Minimum Qualifications:
Education:
Essential:
- HS Graduate or Equivalent GED
Experience:
Essential:
- Customer Service one year
Facility:
BayCare Health System, Supplies-Home Care
Location: Largo, FL
Status: Full Time, Exempt: No
Shift Hours: 8:30 AM - 5:00 PM
Weekend Work: None
On Call: No
How often will this team member be working remotely? Never
Equal Opportunity Employer Veterans/Disabled
