What are the responsibilities and job description for the Scheduler position at BayCare?
BayCare is currently in search of our newest Scheduler who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.
Position Details
Status: This is a full-time position.- Shift: 8:00 AM to 4:30 PM (may vary)
- Days: Monday – Friday (no weekends)
The Scheduler is responsible for:
- Effectively and efficiently addressing the needs of both internal and external customers when scheduling patients by carefully collecting demographic, insurance, and procedure information.
- Primary responsibilities are to accurately schedule procedures, deliver complex clinical examination instructions, document patient response to clinical questions, and keep the patient’s physician and hospital offices current with information about their scheduled procedures.
- Schedulers must be familiar with payer guidelines for balancing authorization requirements with scheduled appointment dates.
- In addition, perform general clerical support that includes answering telephones, data entry, communication, and other assigned duties.
- Must be flexible and willing to rotate shifts periodically.
- Must be able to travel within the BayCare Health System area using personal transportation.
Education
- Required High School or Equivalent
- Preferred associate degree
Experience
- 1 year - Business Related; Or - 1 year - Healthcare; Or - 1 year - Customer Service
Specific Skills
- Critical thinking skills; Computer skills appropriate to position
- Medical Terminology use and understanding
- Work with a team; Written and verbal communication skills
- Time management skills; Customer service skills
- Work independently; Problem solving
- Communicate clearly with individuals at all levels of the organization
- Analyze systems and processes and problem solve solutions
- Organizational skills; Financial Management skills
Benefits
BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Equal Opportunity Employer Veterans/Disabled
Status: Full Time, EXEMPT: No
Shift Hours: 7:45AM - 4:15PM
Weekend Work: None
How often will this team member be working remotely? Never
Equal Opportunity Employer Veterans/Disabled
