What are the responsibilities and job description for the Automotive Service Advisor position at Bayer Auto Group?
Opportunity and position information:
We now have great opportunities for customer driven Service Advisors and we are especially interested if you have experience.
Essential Duties and Responsibilities of a Service Advisor
Asks customers to explain specific vehicle issues.
Takes detailed notes about symptoms based on customer testimony
Enters customer information into system database
Inspects vehicle to further analyze the problem
Advises customer on necessary repairs and maintenance
Works with customer to formulate the best service plan for their budget and needs
Draws up work order
Assigns service to specific mechanic
Assists mechanics in completing repairs
Provides cost estimates to customers
Answers questions posed by customers
Maintains electronic and/or paper records of completed service work
Explains the work completed by mechanics and makes suggestion for future maintenance
Provides billing statements and explains billing details
Processes payments
Inspects work completed by mechanics
Test drives vehicle before returning it to the customer
Trains new service writers
Required Knowledge, Skills and Abilities
Demonstrates detailed knowledge of the automotive industry.
Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
Exhibits strong customer service skills.
Demonstrates solid organizational abilities.
Possesses knowledge of proper safety precautions in the service area.
Knows how to drive vehicles with both automatic and manual transmission.
Demonstrates strong leadership skills.
Is able to read and interpret work orders and billing statements.
Demonstrates ability to translate automotive jargon into layman’s terms for customer benefit.
Pays close attention to detail.
Possesses basic computer skills.
Possesses physical strength and stamina to remain standing or moving for an entire shift.
Maintains calm and patient demeanor with frustrated or confused customers.
Works well with a team of mechanics.
Why else consider Bayer Auto Company? How about:
- Rotating Saturdays
- Modern shop
- Well-maintained equipment
- Plenty of room and lifts for our Techs and well-lighted work areas
- Computer terminals in the shop
- All the latest software, Wi-Fi and/or Computer terminals in our facility
- Parts inventory PLUS great delivery
- Professional Techs and Parts Counter personnel that respect our Advisors
- Our customers trust our facility so we always have plenty of good tickets year-round
*Submit YOUR resume with confidence that all contacts with us are completely confidential. Do it TODAY!
Our benefits include:
- Health Insurance
- Life Insurance
- Vision Coverage
- 401(K) Retirement Plan With Percentage Match!
- Paid Vacation
- Paid Holidays
- Paid Personal Days
- Paid Sick Days
- Continued Factory Paid Training
- Employee Purchase Plan
- Contact Us For Details!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Customer Service: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Comanche, TX 76442: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000
