What are the responsibilities and job description for the Oncology Access Specialist position at Bayhealth?
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Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!
Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:
- Generous Paid Time Off and Paid Holidays
- Matching 401(k)/403(b) Plans
- Excellent Health, Dental, and Vision
- Disability and Life Insurance options
- On Site Child Care
- Educational Reimbursement
- Health Care and Dependent Care Flex Spending Accounts
- Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
Location: Sussex Campus Hospital
Status: Full Time 80 Hours
Shift: Days
SALARY RANGE: 18.27 - 27.40HOURLY
General Summary:
This position serves as the access point of contact for referring physicians and families seeking care within the Oncology Service Line. Position is responsible for receiving all incoming phone calls, Epic work queue requests, and web requests from referral sources for new patients to the Oncology Service Line Practices. The scope of responsibility begins with initial inquiry and extends through the consult. The Access Specialist is charged with the procurement of all clinical records necessary for their initial consult, including pathology slides, radiology images, and ensuring the scheduled attending provider has access to these materials. The Access Specialist will contribute to the overall patient satisfaction by delivering exceptional customer service to referring providers, patients, and families.
Responsibilities:
1. Coordinates entire outpatient consult new patient process for the Service Line. 2. Schedule appointments, following procedures and protocols. Assist patients with referral needs in obtaining additional appointments with specialists, and insurance approval authorization for additional visits. 3. Provides a front-line cursory assessment of patient special needs, such as communication, and notifies the relevant team members of anticipated needs. Schedules interpretation services for consult. 4. Timely and precise completion of each registration, following all department processes and procedures. Must verify that all demographic and insurance information is up-to-date and correct. Obtain current copies of insurance cards. Advanced Beneficiary process must be completed successfully when appropriate based on pre-established guidelines. 5. Provides patients, families, and referring providers with appointment details and provides an understanding of what to expect during their visit. 6. Provides monthly reporting on access data and identification of referral trends to supervisor. 7. All other duties as assigned within the scope and range of job responsibilities
Required Education, Credential(s) and Experience:
- Education: High School Diploma or GED ; ;
- Credential(s): ;
- Experience:
Required: 2 years of medical office clerical and scheduling experience with insurance verification Preferred: Complex scheduling
Preferred Education, Credential(s) and Experience:
- Education: Associate Degree
- Credential(s):
- Experience:
To view a full list of all open position at Bayhealth, please visit:
https://apply.bayhealth.org/join/
