Enrollment Management Analyst - Financial Aid

What We're Looking For

This position will support the mission and vision of Baylor University by supporting the administration of financial aid.  The Enrollment Management Analyst in Financial Aid will maintain a customer service focus with a commitment to timely, accurate aid administration to best support the student experience, cross-functional teamwork, and compliance.  

A bachelor's degree and two years of relevant work experience are required. Four years of relevant experience is preferred.

Additional education or experience will be considered in lieu of one another.

Required skills and qualifications:

• Ability to maintain a high level of accuracy, professionalism, and customer service focus.
• Commitment to active listening and effective communication.
• Accurately estimate timelines and meet deadlines.
• Ability to work independently, collaboratively, and thrive in a fast-paced environment.
• Analytical and critical thinking skills to review work and proactively act on error resolution.
• Curious learner driven to grow in and understand more about Financial Aid, Higher Education, and development of skills.
• Ability to troubleshoot and resolve simple to intermediate system issues.
• Good interpersonal skills with the ability to effectively communicate, a resolution of financial aid topics to students and Student Financial Services teams.  
• Ability to develop and maintain an intermediate knowledge of various aspects of financial aid policies, system processes, and government regulations to support and assist with recommending efficiencies, monitoring reports, exercising the preliminary steps of professional judgment review, and ensuring successful completion of assigned projects.    
• Ability to stay up to date on regulatory and institutional changes, pivoting and communicating as necessary, to ensure compliance and a positive experience for our students, as well as internal partners.  

Additional preferred skills:

• Financial Aid and Higher Education experience.  
• Intermediate Excel skills and experience with reporting and data analysis.
• Banner, Federal Student Aid, COD, NSLDS, and other related platform skills.
• Strong working knowledge of industry policies and regulations. 

A valid Texas Driver License with a clear driving record of at least two years is required.

A hybrid work arrangement will be considered on a case-by-case basis. 

Applicants must currently be authorized to work in the United States on a Full-Time basis. 

What You Will Do

• Supports aid administration to all student populations including undergraduate, graduate, seminary, law, and student-athletes.  
• Administers aid for federal, state, university, and private financial aid programs.  
• Understands Financial Aid, Student Accounts, and Admissions timelines, work performed, and how it impacts cross-functional teams, compliance, and student experience. 
• Review supporting Financial Aid documentation.  
• Use professional analysis and judgement to determine aid eligibility. 
• Understand Financial Aid systems, processes, automations, and setup. 
• Manually award, package, and re-package financial aid in accordance with policy, procedure, and compliance.  
• Analyze, audit, and proactively resolve errors.  
• Report areas of responsibility details to supervisor.
• Research, analyze, troubleshoot, and respond to requests from team members, campus partners, students, and families to support customer service and student experience.  
• Serves teammates, campus partners, students, families, with a commitment to active listening and effective communication.  
• Support tasks, projects, and attend trainings through the Division of Enrollment Management as directed. 
• Learn and maintain a thorough knowledge of federal, state, NCAA, and university regulations, policies, and procedures to ensure compliance.  
• Maintain written policy and procedures. 
• Attend training sessions, to include travel, as necessary.
• Assist with special projects and any other task assigned by the supervisor. 
• Perform all other duties as assigned to support Baylor’s mission.
  Ability to comply with University policies.
  Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds.  Also, explore our great hometown of Waco and the many opportunities to engage locally.  If you are new to Central Texas, This is Waco!