IT Support Engineer

The IT Support Engineer will work to provide technical assistance and support related to computer systems, hardware, and software. They will resolve requests by providing on-site support for installation, relocation, modification, diagnosis, and repair of all systems and associated peripheral equipment. 

This position serves as the first point of contact for all remote/on-site employees and is responsible for answering queries and addressing them in a timely and professional manner using our JIRA support system.  They will provide customer satisfaction and minimize hardware/software systems downtime.

Essential Job Functions:

• Troubleshoots hardware and software problems.
• Assists in moving computer equipment.
• Installs new computer equipment.
• Installs specific software packages, including but not limited to, operating systems, word processing, or spreadsheet programs.
• Assembles new computers including hardware and peripheral components, such as keyboards, printers, and disk drives.
• Resolves requests using approved methods in accordance with established procedures and service levels.
• Documents all resolutions including all bug fixes.
• Follow up with all customers to ensure work orders are completed and to ascertain customer satisfaction.
• Performs other job-related duties as assigned.

You might be a good fit for this role if you:

• Have experience closely collaborating with development and infrastructure teams.
• Have experience working in highly virtualized public and private cloud environments.
• Know how to use configuration management and orchestration tools to rapidly deploy and manage highly consistent, prescriptive environments.
• Recognize the importance and be able to generate excellent documentation and diagrams.
• Can balance idealism and pragmatism in a fast-paced work environment.
• Possess self-management skills with a continuous improvement mindset.
• Pay attention to detail and constantly drive to deliver value.
• Are excited to build an efficient and durable environment and delivery pipeline from the ground up.
• Enjoy being part of a highly collaborative team where everyone works together to improve our organization and our own skill set.
• Are excited to learn new technologies and practices that can drive an organization into the future.

It is not expected that you have expertise in all these areas. We are looking for professional engineers, who can quickly learn and adapt as our systems and situation changes, rather than a rigid skillset.

Requirements

A or MCP Certification or equivalent demonstrated knowledge.

Preferred: MSCE Certification or equivalent demonstrated knowledge.

Baylor Genetics is an Equal Employment Opportunity employer. Baylor Genetics conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law.