What are the responsibilities and job description for the Desktop Support Engineer position at Baylor Scott & White Emergency Hospital?
About Us
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The purpose of this position is to provide technical support to staff on all company supported applications, troubleshoot computer hardware and software problems, answers support requests and escalate to appropriate IT resources when necessary. This position requires working independently with minimal supervision from Director of IT.
Essential Job Functions
- Troubleshoot problems relating to computer equipment operating system software, application software, and hardware
- Maintain hardware and software inventory for responsible facilities
- Log and track calls using problem management database and maintain history records and related problems documentation.
- Develop training documents to new users as needed
- Provide a high level of service and customer satisfaction to the end user
- Formulate recommendations regarding company end user hardware and software purchases
- Manage antivirus/spyware software and updates
- Travel up to 40% of the time in order to fulfill the responsibilities of this position required.
- Ownership of region-wide hardware asset management
Other Job Functions
- Maintain confidentiality and security standards and policies for the organization
- Attend staff meetings or other company sponsored or mandated meetings as required
- Ability to work off-hours and on call when required
Basic Qualifications
- Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications
- 1 year of experience in application, technical support, desktop, helpdesk, or systems administration.
- Experience supporting Windows based users in a Microsoft Active Directory Domain environment required.
- Experience Imaging desktops and laptops
- Must be able to work independently with little or no direction. Must also be able to work closely with all levels of management, staff, vendors and consultants
- Experience troubleshooting basic LAN\WAN issues
- Microsoft Office (Excel, Word and PowerPoint), Visio and Project application knowledge preferred.
Preferred Qualifications
- Bachelor’s Degree preferred
- Customer service and/or healthcare experience preferred.
- Experience with supporting electronic medical records, healthcare billing revenue cycle system or similar product preferred.
- A or Microsoft certifications
