What are the responsibilities and job description for the Patient Service Specialist - Medical Front Office position at Baylor Scott & White Institute for Rehabilitation - Outpatient?
Overview
Baylor Scott & White Institute for Rehabilitation
Carrollton (Sandy Lake), TX
Patient Service Specialist (PSS)
Hours vary: Monday - Friday 7a-7p
Full Time
Compensation depends upon candidate’s years of experience and internal equity.
This is an entry-level position.
Starting salary: $18 - $25 per hour based off experience
Benefits of becoming a Patient Service Specialist with us:
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- Health, Dental, and Vision insurance; Life insurance; Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
- PSS Ladder Program
*Eligibility and effective dates vary
Responsibilities
We are looking for someone that is organized, detail oriented, flexible and able to work well with others or independently. Someone who can provide outstanding customer service in a fast paced environment. We process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other tasks as needed.
- Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collects toward patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconciles and posts charges daily and other reporting to ensure clean claim processing.
- Responds to all request for information from patients, other department and physicians.
- Maintains office, orders supplies and manages mail.
- Willingness to adjust schedule to center needs.
- Travels Attends all mandatory meetings and in-service education programs.
- Travels to non-home location center or other site for coverage when necessary.
Qualifications
- HS diploma or GED is required
Preferred Experience
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
Salary : $18 - $25
