What are the responsibilities and job description for the Housekeeping Supervisor position at Baymont by Wyndham?
Are you looking for a great career in hospitality where you can excel organizationally?
The Baymont by Wyndham in Orlando, FL is looking to hire 1 Housekeeping Supervisor to support and join the amazing crew there!
AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, an amazing culture, and hotel discounts.
The Housekeeping Supervisor will supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
DUTIES AND RESPONSIBILITIES:
- Assist with scheduling and room assignments to ensure proper coverage.
- Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Control expenses and minimize waste within all areas of housekeeping.
- Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
- Report, turn in, and/or log all lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- May assist with other duties as assigned.
Qualifications and Requirements:
- High School Diploma or equivalent
- 1-2 years of hotel housekeeping supervisor experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.
- Experience in customer service and customer resolution
- Must speak fluent English.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
- Basic mathematical skills are used occasionally.
- May be required to work nights, weekends, and/or holiday.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
