What are the responsibilities and job description for the Front Desk Agent position at Baymont Inn and Suites by Wyandham?
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests and provide a warm welcome upon arrival
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns in a professional manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual skills are a plus
- Knowledge of front desk operations and guest relations
- Attention to detail and ability to handle cash transactions accurately
- Familiarity with hospitality management software is beneficial
If you are passionate about providing exceptional guest service, we encourage you to apply for this position. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: From $17.85 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Ability to Relocate:
- Flagstaff, AZ 86001: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18
