What are the responsibilities and job description for the Front Desk Associate position at Baymont Inn and Suites?
We are looking for a Hotel Front Desk Agent (7am-3pm)- (3pm-11pm) to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in
- Manage phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role a plus
- Customer service attitude
- Excellent communication and organizational skills
- Problem solving skills
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
- Overtime
- Weekends as needed
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Commerce, GA 30529 (Required)
Work Location: In person
Salary : $12
